Retail Customer Service Associate (Cashier)
About The Position
PGA TOUR Superstore is seeking an enthusiastic, self-motivated, and flexible Customer Service Associate to help deliver excellent service and contribute to the growth of the business. The position engages Customers in the Cashier Area and Club Desk and supports a smooth checkout experience. Responsibilities include processing payments, returns, exchanges, gift cards, promotions, and other front-end transactions; answering basic product and store questions; and keeping the front-end area clean, organized, well-stocked, and operational. The Associate promotes products and services, stays informed about promotions and marketing events, and helps build lasting Customer relationships. This position reports to the Sales and Service Manager.
Requirements
- Strong listening and interpersonal skills.
- Good verbal and written communication skills, including the ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- High School Diploma or equivalent.
- Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
- Flexible availability, including nights, weekends, and holidays.
- Ability to quickly learn business acumen with appropriate training.
- Strong self-accountability and a proactive drive for results.
Nice To Haves
- Retail sales, customer service, or similar experience.
Responsibilities
- Engage with Customers and provide world-class service using PGATSS Service behaviors, with a focus on building lasting relationships.
- Greet and engage Customers throughout the Front-End areas, including the Cashier Area and Club Desk.
- Execute front-end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
- Maintain merchandise presence at a premiere stock and visual level in front-end areas to support sales and the Customer experience.
- Ensure front-end equipment and supplies are maintained and operational.
- Demonstrate ethical conduct, safety, and compliance across departments.
- Keep the Front-End area clean and professionally presented.
- Securely accept cash, credit/debit card payments, and gift cards, processing transactions correctly and efficiently in accordance with Standard Operating Procedures.
- Answer basic product questions, provide store information, and direct Customers to store areas or team members as needed.
- Stay informed about upcoming merchandising promotions and marketing events by using bulletins on The Links, and maintain a strong merchandising presence throughout promotions.
- Inform, educate, and promote Customers on the company’s products and service offerings.
- Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
