Retail Customer Service Associate (Cashier)

PGA Tour • Tampa, FL

5d

About The Position

PGA TOUR Superstore is seeking an enthusiastic, self-motivated, flexible team player to support its customer-focused retail environment. The Customer Service Associate engages customers in the Cashier Area and Club Desk and provides excellent service throughout checkout. The role processes returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons; securely handles payments; answers basic product questions; and helps customers find store areas or team members. The Associate also maintains a clean and organized front end, keeps merchandise and equipment in good condition, stays informed about promotions and marketing events, and promotes the company’s products and services. The position reports to the Sales and Service Manager and supports sales and lasting customer relationships by delivering a best-in-class experience.

The role requires flexible availability, including nights, weekends, and holidays. Physical demands include standing for extended periods, climbing ladders, moving throughout the store, and lifting a 30-pound box overhead. The position pays $15.00–$17.00 per hour. Benefits and perks may be available to eligible associates, with some limited to eligible full-time associates.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience preferred.

Responsibilities

• Engage customers throughout the Cashier Area and Club Desk and provide world-class service using PGATSS service behaviors.
• Build lasting customer relationships that encourage repeat visits.
• Process front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain front-end merchandise presentation and stock levels to support sales and the customer experience.
• Keep front-end equipment and supplies maintained and operational.
• Demonstrate ethical conduct, safety, and compliance across departments.
• Maintain a clean and professional front-end area.
• Accept cash, credit/debit card, and gift card payments securely, processing transactions correctly and efficiently according to standard operating procedures.
• Answer basic product questions, provide store information, and direct customers to store areas or team members as needed.
• Stay informed about merchandising promotions and marketing events, using The Links bulletins to maintain merchandising throughout each promotion.
• Promote and educate customers about the company’s products and services.
• Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED