Retail Customer Service Associate (Cashier)

PGA Tour Superstore • Novi, MI

4d • $15 - $17

About The Position

The Customer Service Associate engages customers in the Cashier Area and Club Desk and provides excellent service throughout checkout. The role processes transactions and customer requests, including returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons. Associates handle payments securely, provide basic product and store information, maintain front-end merchandise and equipment, and keep the area clean and professionally presented. They stay informed about promotions and events, promote the store’s products and services, and help build lasting customer relationships that support sales and a best-in-class customer experience. The position reports to the Sales and Service Manager.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb ladders, move throughout the store, and lift a 30-pound box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage and greet customers in the front-end areas, providing world-class service and building lasting relationships.
• Execute front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain merchandise presentation and stock levels in the Cashier Area and Club Desk.
• Ensure front-end equipment and supplies are maintained and operational.
• Demonstrate ethical conduct and promote safety and compliance.
• Keep the front-end area clean and professionally presented.
• Securely accept cash, credit and debit cards, and gift cards, processing transactions correctly and efficiently according to standard operating procedures.
• Answer basic product questions, provide store information, and direct customers to store areas or team members as needed.
• Stay informed about merchandising promotions and marketing events using bulletins on The Links, and maintain promotional merchandising throughout each promotion.
• Promote products and services and inform and educate customers about offerings.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• Full reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED