Retail Customer Service Associate (Cashier)

PGA Tour • Summerlin, NV

12d • Onsite

About The Position

At PGA TOUR Superstore, the Retail Customer Service Associate helps transform the business by delivering excellent customer service and supporting a family-oriented culture centered on inspiring people through golf and tennis.

Reporting to the Sales and Service Manager, the Associate engages customers in the Cashier Area and Club Desk and provides excellent service throughout checkout. The role processes transactions and front-end requests, maintains a clean and organized area, handles payments securely, provides basic product and store information, and promotes products, services, and current offers. Through world-class service and lasting customer relationships, the Associate helps drive sales and create a best-in-class customer experience.

The position requires flexible availability, including nights, weekends, and holidays. Associates must be able to stand for extended periods, climb ladders, move throughout the store, and lift a 30-pound box overhead. The listed hourly pay range is $15.00–$17.00. Benefits and perks may be available to eligible associates, subject to eligibility terms.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience is preferred.
• Ability to quickly learn business acumen with appropriate training.

Responsibilities

• Engage customers throughout the Cashier Area and Club Desk, using PGATSS service behaviors to provide world-class service.
• Build lasting customer relationships that encourage customers to return.
• Process front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain the front-end merchandise presence and visual presentation to support sales and the customer experience.
• Keep front-end equipment and supplies maintained and operational.
• Demonstrate ethical conduct and promote safety and compliance across departments.
• Maintain a clean and professional front-end area.
• Accept cash, credit and debit cards, and gift card payments securely, processing transactions accurately and efficiently according to standard operating procedures.
• Answer basic product questions, provide store information, and direct customers to store areas or team members as needed.
• Stay current on upcoming merchandising promotions and marketing events, using bulletins on The Links to maintain merchandising throughout each promotion.
• Promote products and services by informing and educating customers about available offerings.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED