Retail Customer Service Associate (Cashier)

PGA Tour • Louisville, KY

1d

About The Position

PGA TOUR Superstore is seeking an enthusiastic, self-motivated, and flexible Customer Service Associate who shares a passion for helping customers and supporting the growth of the business. The role is part of a retail organization focused on inspiring people through golf and tennis and fostering a family culture among associates.

Reporting to the Sales and Service Manager, the Associate engages customers in the Cashier Area and Club Desk and provides excellent service throughout checkout. The position processes transactions and front-end services, including returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons. It also involves securely handling payments, answering basic product and store questions, promoting products and services, and maintaining a clean, organized, well-stocked front-end area.

The Associate helps deliver a best-in-class customer experience, builds lasting customer relationships, supports ethical conduct, safety, and compliance, and shares operational and merchandising feedback with the Sales and Service Manager. Flexible availability, including nights, weekends, and holidays, is required. The role requires standing for extended periods, moving throughout the store, climbing a ladder, and lifting a 30-pound box overhead.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills and the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to maintain flexible availability, including nights, weekends, and holidays.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Ability to learn business acumen quickly with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage customers throughout the Cashier Area and Club Desk and provide world-class service using PGATSS Service behaviors.
• Build lasting customer relationships that encourage customers to return.
• Process front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain front-end merchandise at a high stock and visual presentation level to support sales and the customer experience.
• Keep front-end equipment and supplies maintained and operational.
• Demonstrate ethical conduct, safety, and compliance across departments.
• Maintain a clean and professional front-end area.
• Securely accept cash, credit and debit cards, and gift cards, processing transactions correctly and efficiently in accordance with standard operating procedures.
• Answer basic product questions, provide store information, and direct customers to store areas or team members as needed.
• Stay informed about merchandising promotions and marketing events, using The Links bulletins to support merchandising throughout each promotion.
• Inform, educate, and promote customers on the company’s products and services.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED