Retail Customer Service Associate (Cashier)

PGA Tour • Palm Desert, CA

3d

About The Position

The Customer Service Associate engages customers in the Cashier Area and Club Desk and ensures excellent service throughout checkout. The role processes returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons; handles payments securely; answers basic product questions; and shares information about store offerings and promotions. The Associate maintains a clean, organized, and well-presented front-end area, supports merchandise presentation, and ensures front-end equipment and supplies remain operational. Through world-class service and lasting customer relationships, the role supports sales and a best-in-class customer experience.

The position reports to the Sales and Service Manager. Associates are expected to demonstrate ethical conduct, safety, and compliance, stay informed about merchandising promotions and marketing events, and provide the manager with feedback on operational and merchandising opportunities. The role requires flexible availability, including nights, weekends, and holidays, and the ability to meet the stated physical demands.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage customers and provide world-class service using PGATSS service behaviors.
• Build lasting customer relationships that encourage repeat visits.
• Greet and engage customers in the Cashier Area and Club Desk.
• Complete front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain merchandise presence and visual presentation in front-end areas to support sales and the customer experience.
• Keep front-end equipment and supplies maintained and operational.
• Demonstrate ethical conduct, safety, and compliance across departments.
• Maintain a clean and professional front-end area.
• Accept cash, credit/debit card, and gift card payments securely and process transactions correctly and efficiently according to standard operating procedures.
• Answer basic product questions, provide store information, and direct customers to store areas or team members as needed.
• Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout each promotion.
• Inform, educate, and promote customers on products and services.
• Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED