Retail Customer Service Associate (Cashier)

PGA Tour Superstore • Palm Desert, CA

6d • $17 - $20

About The Position

The Customer Service Associate engages customers in the Cashier Area and Club Desk and provides excellent service throughout the checkout process. The role handles transactions and front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons. Associates process payments securely, answer basic product questions, share information about store offerings, and help maintain a clean, organized, well-stocked, and operational front-end area. By delivering strong customer service and building lasting customer relationships, the role supports sales and a best-in-class customer experience.

The position reports to the Sales and Service Manager. Applicants should have a high school diploma or equivalent, strong communication and organizational skills, and basic computer skills, including working knowledge of Microsoft Office Suite. Retail sales, customer service, or similar experience is preferred. The position requires flexible availability, including nights, weekends, and holidays, and the ability to meet the physical demands described in the posting.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills, with good verbal and written communication skills and the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to maintain flexible availability, including nights, weekends, and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage with customers and provide world-class service using PGATSS service behaviors, building lasting customer relationships.
• Greet and engage customers throughout the front-end areas, including the Cashier Area and Club Desk.
• Execute front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain front-end merchandise presence at a high stock and visual standard to support sales and the customer experience.
• Keep front-end equipment and supplies maintained and operational.
• Demonstrate ethical conduct and promote safety and compliance across departments.
• Maintain a clean and professional front-end presentation.
• Securely accept cash, credit and debit cards, and gift cards, and process transactions accurately and efficiently according to Standard Operating Procedures.
• Answer basic product questions, provide store information, and direct customers to store areas or team members as needed.
• Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout each promotion.
• Promote products and services by informing and educating customers about offerings.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED