Retail Customer Service Associate (Cashier)
About The Position
At PGA TOUR Superstore, the Retail Customer Service Associate supports the company’s vision to inspire people through golf and tennis and contributes to a family-oriented team culture. Reporting to the Sales and Service Manager, the Associate engages Customers in the Cashier Area and Club Desk and provides excellent service throughout the checkout process. The role handles front-end transactions and operations, including payments, returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons. The Associate maintains a clean, organized, and well-presented front-end area, keeps equipment and supplies operational, provides basic product and store information, and stays informed about promotions and marketing events. Through product and service education, strong Customer relationships, and feedback to the Sales and Service Manager, the role helps drive sales and deliver a best-in-class Customer experience. Associates are expected to demonstrate ethical conduct, safety, compliance, accountability, and a proactive drive for results.
Requirements
- High school diploma or equivalent.
- Strong listening and interpersonal skills.
- Good verbal and written communication skills, including the ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
- Flexible availability, including nights, weekends, and holidays.
- Ability to quickly learn business acumen with appropriate training.
- Strong self-accountability and a proactive drive for results.
Nice To Haves
- Retail sales, customer service, or similar experience.
Responsibilities
- Engage Customers and provide world-class service using PGATSS Service behaviors, building relationships that encourage repeat visits.
- Greet and engage Customers throughout the front-end areas, including the Cashier Area and Club Desk.
- Perform front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
- Maintain merchandise presence and visual presentation in front-end areas to support sales and the Customer experience.
- Keep front-end equipment and supplies maintained and operational.
- Demonstrate ethical conduct, safety, and compliance across departments.
- Keep the front-end area clean and professionally presented.
- Securely accept cash, credit/debit cards, and gift cards, and process transactions accurately and efficiently according to Standard Operating Procedures.
- Answer basic product questions, provide store information, and direct Customers to appropriate store areas or team members.
- Stay current on merchandising promotions and marketing events using bulletins on The Links, and maintain merchandising presence throughout each promotion.
- Promote products and services by informing and educating Customers about the available offerings.
- Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.
Benefits
- Medical coverage beginning on day one for eligible full-time associates.
- Dental coverage beginning on day one for eligible full-time associates.
- Vision coverage beginning on day one for eligible full-time associates.
- Company-matching 401(k) retirement plan.
- Vacation time.
- Associate merchandise discount.
- Performance-based bonus opportunities for eligible full-time and part-time associates.
- Full reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
