Retail Customer Service Associate (Cashier)

PGA Tour Superstore • Charlotte, NC

17h • $15 - $17

About The Position

At PGA TOUR Superstore, the Retail Customer Service Associate supports a family-oriented retail culture focused on inspiring people through golf and tennis. The Associate engages Customers in the Cashier Area and Club Desk and ensures excellent service throughout checkout. The role processes transactions and front-end services, maintains an organized and professional area, handles payments securely, provides basic product and store information, and promotes available products and services. By delivering world-class service and building lasting Customer relationships, the Associate helps drive sales and provide a best-in-class Customer experience.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage and greet Customers in the front-end areas, including the Cashier Area and Club Desk, and provide world-class service that builds lasting relationships.
• Process front-end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain merchandise presentation and stock levels in front-end areas to support sales and the Customer experience.
• Keep front-end equipment and supplies maintained and operational.
• Demonstrate ethical conduct and promote safety and compliance across departments.
• Maintain a clean, organized, and professional front-end area.
• Accept cash, credit/debit cards, and gift cards securely, and process transactions accurately and efficiently according to Standard Operating Procedures.
• Answer basic product questions, provide store information, and direct Customers to store areas or team members as needed.
• Stay informed about upcoming merchandising promotions and marketing events, using bulletins on The Links to maintain promotional merchandising throughout each promotion.
• Promote and educate Customers about the company’s products and services.
• Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED