Retail Customer Service Associate (Cashier)

PGA Tour Superstore • Estero, FL

1d • $15 - $17

About The Position

PGA TOUR Superstore is hiring an enthusiastic, flexible Customer Service Associate to serve Customers in the Cashier Area and Club Desk. Reporting to the Sales and Service Manager, the Associate provides excellent service throughout the checkout process, handles front-end transactions and requests, and helps create a clean, organized, and welcoming environment. The role supports sales and lasting Customer relationships by sharing product and service information, promoting current offerings, and delivering a best-in-class Customer experience.

The Associate processes payments, returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons in accordance with company procedures. The position also involves maintaining front-end merchandise presentation, equipment, supplies, and cleanliness; staying informed about promotions and marketing events; and sharing operational and merchandising feedback with the Sales and Service Manager. This role requires flexible availability, including nights, weekends, and holidays, and the ability to meet the stated physical demands.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to maintain flexible availability, including nights, weekends, and holidays.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Ability to quickly learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage and greet Customers in front-end areas, including the Cashier Area and Club Desk, and provide world-class service.
• Build lasting Customer relationships that encourage repeat visits.
• Process returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain front-end merchandise presentation and stock levels to support sales and the Customer experience.
• Keep front-end equipment and supplies maintained and operational.
• Demonstrate ethical conduct and promote safety and compliance across departments.
• Maintain a clean and professional front-end area.
• Securely accept cash, credit and debit cards, and gift cards, and process transactions accurately and efficiently according to Standard Operating Procedures.
• Answer basic product questions, provide store information, and direct Customers to store areas or team members as needed.
• Stay informed about upcoming merchandising promotions and marketing events, using bulletins on The Links to maintain promotional presentation.
• Inform, educate, and promote Customers on products and services.
• Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED