Retail Customer Service Associate (Cashier)

PGA Tour • North Scottsdale, AZ

23h

About The Position

The Retail Customer Service Associate works in the Cashier Area and Club Desk, engaging customers and delivering excellent service throughout checkout. The role processes transactions and front-end operations, maintains a clean and organized area, handles payments securely, answers basic product and store questions, and promotes products, services, and current promotions. The Associate helps build lasting customer relationships and contribute to sales and a best-in-class customer experience.

The position reports to the Sales and Service Manager. Candidates must be able to maintain flexible availability, including nights, weekends, and holidays, and meet the physical demands of standing for extended periods, climbing a ladder, moving throughout the store, and lifting a 30-pound box overhead.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage customers and provide world-class service using PGATSS service behaviors.
• Build lasting customer relationships that encourage repeat visits.
• Greet and engage customers in the Cashier Area and Club Desk.
• Process front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain merchandise presence and visual standards in front-end areas to support sales and the customer experience.
• Keep front-end equipment and supplies maintained and operational.
• Demonstrate ethical conduct, safety, and compliance across departments.
• Maintain a clean and professional front-end presentation.
• Accept cash, credit and debit cards, and gift card payments securely, processing transactions correctly and efficiently according to standard operating procedures.
• Answer basic product questions, provide store information, and direct customers to store areas or team members as needed.
• Stay informed about upcoming merchandising promotions and marketing events, using bulletins on The Links to maintain merchandising presence throughout each promotion.
• Promote the company’s products and services by informing and educating customers.
• Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED