Retail Customer Service Associate(Cashier)

PGA Tour • Lady Lake, FL

18h

About The Position

PGA TOUR Superstore is seeking an enthusiastic, self-motivated, flexible team player who is passionate about helping customers and supporting the growth of the business. The Customer Service Associate engages customers in the Cashier Area and Club Desk and provides excellent service throughout the checkout process. The role processes returns, exchanges, gift cards, promotions, and other front-end transactions while maintaining a clean, organized, and well-presented area. Associates securely handle payments, answer basic product and store questions, stay current on promotions, and promote the company’s products and services. By providing world-class service and building lasting customer relationships, the Associate helps drive sales and deliver a best-in-class customer experience.

The position reports to the Sales and Service Manager. PGA TOUR Superstore is part of the Arthur M. Blank Family of Businesses and describes its culture as a family culture focused on inspiring people through golf and tennis. The company is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment.

Requirements

• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• High school diploma or equivalent.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage every customer encountered and provide world-class service by using PGATSS service behaviors.
• Build lasting customer relationships that encourage customers to return.
• Greet and engage customers throughout the front-end areas, including the Cashier Area and Club Desk.
• Perform front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Help maintain merchandise presence in front-end areas at a high stock and visual presentation level.
• Keep front-end equipment and supplies maintained and operational.
• Demonstrate ethical conduct, safety, and compliance across departments.
• Maintain a clean and professional front-end area.
• Securely accept cash, credit and debit cards, and gift cards, processing transactions accurately and efficiently according to standard operating procedures.
• Answer basic product questions, provide store information, and direct customers to store areas or team members as needed.
• Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout each promotion.
• Promote, inform customers about, and educate them on the company's products and services.
• Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• Full reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED