Retail Customer Service Associate (Cashier)

PGA Tour Superstore • Tampa, FL

7d • $15 - $17

About The Position

At PGA TOUR Superstore, the Retail Customer Service Associate is part of a team focused on helping transform the business and inspiring people through golf and tennis. The role engages Customers in the Cashier Area and Club Desk, providing excellent service throughout checkout and building lasting Customer relationships.

The Associate handles front-end transactions and operations, including payments, returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons. The role also helps maintain merchandise presentation, equipment, supplies, and a clean, professional front-end area; answers basic product and store questions; and promotes products, services, and marketing events. The Associate follows standard operating procedures and supports a culture of ethical conduct, safety, and compliance.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage Customers and deliver world-class service, using service behaviors that encourage lasting relationships.
• Greet and assist Customers throughout the Cashier Area and Club Desk.
• Process front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain front-end merchandise presence and visual presentation to support sales and the Customer experience.
• Ensure front-end equipment and supplies are maintained and operational.
• Promote ethical conduct, safety, and compliance across departments.
• Keep the front-end area clean and professionally presented.
• Securely accept cash, credit/debit cards, and gift cards, processing transactions correctly and efficiently in accordance with standard operating procedures.
• Answer basic product questions, provide store information, and direct Customers to store areas or team members as needed.
• Stay informed about merchandising promotions and marketing events and maintain their merchandising presence throughout the promotion lifecycle using bulletins on The Links.
• Inform, educate, and promote Customers on products and services.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED