Retail Customer Service Associate (Cashier)

PGA Tour • Knoxville, TN

6d

About The Position

PGA TOUR Superstore is seeking an enthusiastic, self-motivated, and flexible Customer Service Associate who is passionate about helping customers and supporting the growth of the business. The role reports to the Sales and Service Manager and serves customers in the Cashier Area and Club Desk, delivering excellent service throughout the checkout process. The Associate processes transactions and front-end requests, helps maintain an organized and attractive area, handles payments securely, answers basic product questions, and stays informed about promotions. The position supports sales and customer loyalty by providing a best-in-class customer experience and building lasting customer relationships.

The job requires strong communication, organization, accountability, and basic computer skills. Candidates must have a high school diploma or equivalent; retail sales, customer service, or similar experience is preferred. The Associate must be available to work a flexible schedule, including nights, weekends, and holidays, and be able to meet the stated physical demands.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage with customers and deliver world-class service using PGATSS service behaviors.
• Build lasting customer relationships that encourage repeat visits.
• Greet and assist customers in the Cashier Area and Club Desk.
• Process front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain merchandise presence and visual presentation in front-end areas to support sales and the customer experience.
• Keep front-end equipment and supplies maintained and operational.
• Demonstrate ethical conduct and promote safety and compliance across departments.
• Maintain a clean, professional front-end area.
• Securely accept cash, credit and debit cards, and gift cards, and process transactions accurately and efficiently in accordance with standard operating procedures.
• Answer basic product questions, provide store information, and direct customers to store areas or team members as needed.
• Stay informed about merchandising promotions and marketing events using bulletins on The Links, and maintain promotional merchandising throughout each promotion.
• Promote the company’s products and services by informing and educating customers.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED