Retail Customer Service Associate - cashier

PGA Tour • Columbus, OH

12d

About The Position

At PGA TOUR Superstore, a Customer Service Associate engages Customers in the Cashier Area and Club Desk and provides excellent service throughout the checkout process. The role handles returns, exchanges, gift cards, promotions, lesson redemptions, loyalty program awards, discounts, and coupons; securely processes payments; answers basic product questions; and shares information about store offerings. The Associate helps maintain a clean, organized, professional, and well-stocked front-end area, keeps equipment and supplies operational, and stays informed about promotions and marketing events. The position supports sales and customer loyalty by building lasting relationships and delivering a best-in-class Customer experience. The Associate reports to the Sales and Service Manager.

The role calls for strong communication, organization, accountability, and the ability to learn business acumen with training. The position requires flexible availability, including nights, weekends, and holidays, and involves standing for extended periods, moving throughout the store, climbing ladders, and lifting a 30-pound box overhead.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience is preferred.

Responsibilities

• Engage Customers and provide world-class service using PGATSS Service behaviors.
• Build lasting Customer relationships that encourage repeat visits.
• Greet and engage Customers in front-end areas, including the Cashier Area and Club Desk.
• Process front-end transactions and services, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain merchandise presentation and stock levels in the front-end areas to support sales and the Customer experience.
• Keep front-end equipment and supplies maintained and operational.
• Promote ethical conduct, safety, and compliance across departments.
• Maintain a clean and professional front-end area.
• Securely accept cash, credit/debit cards, and gift cards and process transactions accurately and efficiently according to Standard Operating Procedures.
• Answer basic product questions, provide store information, and direct Customers to store areas or team members as needed.
• Stay informed about merchandising promotions and marketing events and maintain promotional merchandising throughout each promotion’s lifecycle using bulletins on The Links.
• Inform, educate, and promote Customers on products and services.
• Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED