Retail Customer Service Associate (Cashier)
About The Position
The Customer Service Associate engages customers in the Cashier Area and Club Desk and provides excellent service throughout checkout. The role handles transactions and front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons. Associates securely process payments, answer basic product questions, share store information, and promote the company’s products and services. The Associate helps maintain a clean, organized, well-stocked, and professionally presented front end; keeps equipment and supplies operational; and stays informed about promotions and marketing events. The role supports a safe, ethical, and compliant culture, builds lasting customer relationships, and provides operational and merchandising feedback to the Sales and Service Manager. The position requires flexible availability, including nights, weekends, and holidays, and involves standing for extended periods, moving throughout the store, climbing a ladder, and lifting a 30-pound box overhead.
Requirements
- High school diploma or equivalent.
- Strong listening and interpersonal skills.
- Good verbal and written communication skills, including the ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
- Flexible availability, including nights, weekends, and holidays.
- Ability to learn business acumen quickly with appropriate training.
- Strong self-accountability and a proactive drive for results.
Nice To Haves
- Retail sales, customer service, or similar experience.
Responsibilities
- Engage and greet customers in the front-end areas, including the Cashier Area and Club Desk, and provide world-class service.
- Build lasting customer relationships that encourage customers to return.
- Perform front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
- Help maintain merchandise presence and visual presentation in front-end areas to support sales and customer experience.
- Keep front-end equipment and supplies maintained and operational.
- Demonstrate ethical conduct and promote safety and compliance across departments.
- Maintain a clean and professional front-end area.
- Securely accept and accurately process cash, credit/debit card, and gift card payments in accordance with Standard Operating Procedures.
- Answer basic product questions, provide store information, and direct customers to store areas or team members as needed.
- Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout each promotion.
- Inform, educate, and promote customers on products and services.
- Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.
Benefits
- Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
- Company-matching 401(k) retirement plan.
- Vacation time.
- Associate merchandise discount.
- Performance-based bonus opportunities for eligible full-time and part-time associates.
- 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
