Retail Customer Service Associate (Cashier)
About The Position
At PGA TOUR Superstore, the Retail Customer Service Associate shares the company’s passion for helping transform the business and providing Customers with a best-in-class experience. The role engages Customers in the Cashier Area and Club Desk, supports them throughout checkout, and helps build lasting relationships through excellent service. The Associate processes transactions and front-end operations, including payments, returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons. The role also supports merchandise presentation, maintains front-end equipment and supplies, keeps the area clean and organized, answers basic product and store questions, and promotes the company’s products and services. The Associate reports to the Sales and Service Manager.
Requirements
- High school diploma or equivalent.
- Strong listening and interpersonal skills, with good verbal and written communication skills and the ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
- Flexible availability, including nights, weekends, and holidays.
- Ability to learn business acumen with appropriate training.
- Strong self-accountability and a proactive drive for results.
Nice To Haves
- Retail sales, customer service, or similar experience.
Responsibilities
- Engage and greet Customers in front-end areas, including the Cashier Area and Club Desk, and deliver excellent service that builds lasting relationships.
- Process front-end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
- Maintain front-end merchandise presentation and visual standards to support sales and the Customer experience.
- Ensure front-end equipment and supplies are maintained and operational.
- Demonstrate ethical conduct and support safety and compliance across departments.
- Keep the front-end area clean and professionally presented.
- Accept cash, credit and debit card payments, and gift cards securely, processing transactions accurately and efficiently according to Standard Operating Procedures.
- Answer basic product questions, provide store information, and direct Customers to store areas or team members as needed.
- Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout each promotion.
- Inform, educate, and promote Customers on products and services.
- Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.
Benefits
- Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
- Company-matching 401(k) retirement plan.
- Vacation time.
- Associate merchandise discount.
- Performance-based bonus opportunities for eligible full-time and part-time associates.
- 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
