Retail Customer Service Associate (Cashier)

PGA Tour • Milwaukee, WI

5d

About The Position

A Customer Service Associate at PGA TOUR Superstore engages Customers in the Cashier Area and Club Desk and delivers excellent service throughout the checkout process. The role processes returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons; handles payments securely; answers basic product questions; and helps maintain a clean, organized, professional front-end area. Associates stay informed about promotions and services, support merchandise presentation, and help build lasting Customer relationships that drive sales and a best-in-class experience.

The position reports to the Sales and Service Manager. Associates are expected to demonstrate ethical conduct, safety, and compliance, maintain front-end equipment and supplies, and share operational and merchandising feedback with the manager. PGA TOUR Superstore describes its culture as family-oriented and focused on inspiring people through golf and tennis.

The role requires standing for extended periods, moving throughout the store, climbing a ladder, and lifting a 30 lb. box overhead. Flexible availability is required, including nights, weekends, and holidays. The listed pay range is $15.00–$17.00 USD per hour.

Requirements

• High School Diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage Customers throughout the Cashier Area and Club Desk and provide world-class service.
• Build lasting Customer relationships that encourage repeat visits.
• Process front-end transactions and services, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain front-end merchandise presentation and visual standards to support sales and the Customer experience.
• Keep front-end equipment and supplies maintained and operational.
• Demonstrate ethical conduct and follow safety and compliance practices across departments.
• Keep the front-end area clean and professionally presented.
• Securely accept and correctly process cash, credit/debit card, and gift card payments in accordance with Standard Operating Procedures.
• Answer basic product questions, provide store information, and direct Customers to store areas or team members as needed.
• Stay informed about merchandising promotions and marketing events and maintain promotional merchandising during their lifecycle.
• Inform, educate, and promote Customers on products and services.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED