Hospitality Supervisor

Thrive Restaurant Group•Sioux Falls, SD

12d

About The Position

Thrive Restaurant Group is seeking an hourly Restaurant Hospitality Supervisor for Carlos O’Kelly’s. The company describes itself as a family-owned restaurant group committed to serving people and communities. The supervisor leads the hospitality team and helps create a positive work environment, an outstanding guest experience, a profitable operation, and a healthy work culture. The role is designed to prepare the successful candidate for future restaurant management by developing leadership and operational skills, with support for ongoing development. The supervisor oversees dining room and kitchen operations, assists managers with recruiting and developing team members, and guides service through coaching and feedback. The role also supports restaurant standards, regulatory compliance, guest issue resolution, and administrative and accounting responsibilities. This is an hourly position with a generally expected schedule of 35–45 hours per week, including flexible scheduling, evenings, and weekends.

Requirements

Previous experience in a casual dining restaurant.
At least one year of experience in a supervisory role.
Ability to make decisions and identify and resolve problems.
Ability to guide, direct, and motivate staff.
Ability to plan and prioritize tasks.
Ability to teach and train staff.
Ability to monitor processes, materials, and resources.
Ability to operate, repair, and maintain equipment.
Ability to perform administrative tasks.
Knowledge of food safety and sanitation practices and regulations.
Ability to handle confidential information or issues with discretion and good judgment.
Ability to communicate effectively with team members and engage the public positively.
Ability and willingness to work as part of a team.
Ability to reach, bend, and frequently lift up to 50 pounds.
Ability to move at a fast pace between the dining room and kitchen for periods of up to six hours.
Ability to stand for long periods of up to six hours.
Ability to perform repetitive tasks with little or no break.
Ability to perform physical activities involving substantial use of arms and legs and whole-body movement, including climbing, lifting, balancing, walking, stooping, and handling materials.
Ability to work flexible schedules, including evenings and weekends, generally 35–45 hours per week.
Ability to travel quarterly for required management meetings or training sessions.

Responsibilities

Lead and oversee restaurant dining room and kitchen operations.
Assist managers with recruiting, leading, training, and developing hospitality team members, including trainers, bartenders, servers, and hosts.
Provide vision, coaching, and feedback to support friendly and efficient service and a positive guest experience.
Foster team cohesiveness and a positive working environment.
Oversee opening and closing activities.
Ensure excellent customer service, cleanliness, and sanitation.
Ensure compliance with health, safety, hygiene, security, and alcoholic beverage standards and policies.
Monitor and assist team members during peak periods to expedite service.
Monitor food and beverage delivery methods, portion sizes, garnishing, and presentation to ensure they meet standards.
Investigate and resolve guest complaints about food quality, service, or accommodations.
Report personnel problems to managers, including concerns about tardiness, cell phone use, language, attitude, and dress code.
Adhere to state and federal regulations.
Seek opportunities to add value and make a difference through job accomplishments.
Maintain and develop restaurant management knowledge through educational opportunities, professional publications, personal networks, and professional organizations.
Perform manual service or maintenance tasks as needed.
Learn and perform administrative and accounting duties according to company policy, including forecasting, scheduling, budgeting, labor management, and inventory management.
Perform other duties as assigned.
Travel quarterly to required management meetings or training sessions.