Hospitality Supervisor

UT Southwestern Medical Center•Dallas, TX

2d•Onsite

About The Position

The Hospitality Supervisor supervises patient trayline and retail operations, including the cafeteria, C-Store, and catering. The role directs and supports employees, ensures department policies and service standards are followed, and monitors food safety, sanitation, cash handling, documentation, and operational costs. The supervisor also completes patient rounding, tray assessments and audits, employee competencies, and required training while helping the department meet service and quality goals. This is a hospital-setting position with physical activities that include bending or leaning over, lifting, reaching, standing, and walking. Salary is commensurate with education, skills, and relevant experience. The position is security-sensitive and subject to criminal history record review under Texas Education Code 51.215.

Requirements

High school diploma or equivalent.
At least 2 years of food service experience.
At least 1 year of lead or supervisor experience.
Customer service experience and good communication skills.

Nice To Haves

Bachelor's degree or associate's degree.
Experience in a hospital setting.

Responsibilities

Supervises, motivates, rewards, directs, and counsels employees as appropriate, ensuring department policies, procedures, schedules, and duties are followed.
Maintains required documentation, including schedules, evaluations, HACCP and equipment documentation, Quality Assurance Monitors, Performance Improvement records, disciplinary actions, occurrence reports, and employee recognition.
Monitors compliance with food-safety standards, including dating, labeling, and expiration dates, as well as sanitation and general safety; ensures assigned tasks are completed.
Enforces cash-handling policies and procedures, ensures cash reports are accurate and timely, and monitors and reports security issues affecting retail operations.
Monitors Performance Improvement, quality assurance, and overtime, and helps control costs; completes additional duties and projects as assigned.
Supervises patient trayline and retail outlets, including the cafeteria, C-Store, and catering, to ensure efficient operations and excellent customer and service quality.
Completes patient rounding, tray assessments, tray audits, and employee competencies as assigned.
Ensures AYR guidelines are met, including delivery within 45 minutes, 95% compliance with scanning tray tickets, and tickets not being held longer than 25 minutes.
Ensures staff wear complete uniforms in accordance with requirements, including clean, pressed uniforms, visible badges, skull caps, and nonskid shoes, and follows restrictions on jewelry, nails, and false lashes.
Participates in and completes mandatory UT and Sodexo training, including FOSS, ICARE, TOPS, MyLearning, food safety, physical safety, and Serve Safe.
Ensures department recordkeeping is current, including residents' dining room, night pantry, and floor stock sheets.
Works toward attainment of the department goal of 95 on Press Ganey.

Benefits

PPO medical plan, available day one at no cost for full-time employee-only coverage.
100% coverage for preventive healthcare with no copay.
Paid time off available day one.
Retirement programs through the Teacher Retirement System of Texas (TRS).
Paid parental leave benefit.
Wellness programs.
Tuition reimbursement.
Public Service Loan Forgiveness (PSLF) qualified employer.
Healthcare, PTO, and paid holidays.
On-site childcare.
Wage and merit increases.