Hospitality Supervisor

LAZ Parking Midwest • Minneapolis, MN

8d • Onsite

About The Position

The Hospitality Supervisor oversees day-to-day hotel parking operations when location management is not present. The role supports financial, operational, safety, and service outcomes while supervising Shift Leads and frontline employees. Success requires visible leadership, urgency, sound judgment, and follow-through on guest and client concerns.

The position supports location management by helping plan, schedule, train, and direct employees; maintaining service and safety standards; cultivating client relationships; and contributing to business retention. It also supports financial performance, payroll and audit compliance, reporting, and revenue and expense goals. The supervisor may implement projects and initiatives at assigned hotel locations and perform additional duties as assigned.

The role is part-time, non-exempt, and non-tipped. It involves working outdoors in varying weather conditions and meeting physical demands that include lifting, pushing, and pulling at least 50 pounds, extended periods of standing, walking, and running, and frequent bending, stooping, squatting, and lifting. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Valid, unrestricted driver’s license and an acceptable driving record.
• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend English.
• Ability to demonstrate urgency, timeliness, teamwork, and interpersonal effectiveness.
• Ability to drive a standard-transmission vehicle.
• Ability to work outdoors in varying conditions, including heat, wind, snow, and rain.
• Ability to lift, push, and pull at least 50 pounds.
• Ability to stand, walk, and run for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.

Nice To Haves

• Previous supervisory experience.

Responsibilities

• Support location management with the hotel’s financial, operational, safety, and service-related success.
• Help plan, schedule, train, and direct Shift Leads and frontline employees.
• Attend daily client stand-up and resume meetings.
• Ensure LAZ pre-shift meetings or huddles are held each shift, personally or through Shift Leads.
• Assist with managing and developing the hotel team to achieve annual and periodic goals.
• Identify high-potential employees and participate in recruiting and onboarding.
• Communicate and implement safety initiatives; report safety concerns for review and corrective action.
• Ensure employees follow rules of conduct, policies, and procedures.
• Supervise, mentor, and train employees on day-to-day activities when location management is absent.
• Resolve and follow through on customer service and client concerns, and communicate operational challenges to location management.
• Assist with establishing performance standards and recommending or implementing procedural changes.
• Assist with completing employee schedules.
• Monitor service shopper reports and hotel service metrics to drive service results and establish goals.
• Cultivate client relationships and support business retention.
• Implement and complete projects, programs, and initiatives at assigned hotel locations.
• Support claims and safety training, prevention initiatives, investigations, follow-up, and compliant reporting.
• Support financial success through audit compliance and adherence to audit protocols.
• Process payroll, ensure timely approval of hours, collaborate with local payroll, and partner with Human Resources on wage and hour compliance.
• Ensure LHIST data is entered accurately each day.
• Help manage the assigned location in alignment with budgets and revenue-enhancement goals for staffing, scheduling, and operating expenses.
• Complete required daily, weekly, monthly, and annual financial and operational reports.
• Assist with monitoring, reviewing, and analyzing market rate structures.
• Perform additional duties as assigned.

Benefits

• PayActiv access to earned wages before payday.
• Employee Assistance Program (EAP), wellness resources, and employee recognition programs.
• Medical, dental, and vision insurance (listed under Full-Time Benefits).
• 401(k) retirement plan (listed under Full-Time Benefits).
• Paid Time Off (PTO) (listed under Full-Time Benefits).
• Short-term and long-term disability coverage (listed under Full-Time Benefits).
• Life insurance options (listed under Full-Time Benefits).
• Professional development, training, and advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED