Hospitality Supervisor (Restaurants)

SpaceX•Hawthorne, CA

1d•$90,000 - $125,000

About The Position

The Hospitality Supervisor supports the direction and management of SpaceX food and beverage operations and is directly responsible for service quality across one or more food service outlets. The role helps develop and implement customer service strategies and training programs, and oversees day-to-day hospitality operations. The supervisor coordinates service operations, monitors and motivates staff, engages with customers, supports hiring and employee development, maintains training compliance, and handles scheduling, payroll, and customer service standards. Maintaining food safety and sanitation standards is essential. The role helps provide quality food and beverage options and create professional, welcoming service environments that enhance employee productivity and morale.

Requirements

High school diploma or equivalency certificate.
At least 6 years of food service industry experience.
At least 2 years of leadership experience.
Ability to carry large, heavy items unassisted, up to 25 pounds.
Ability to stand for long periods, up to 8–12 hours a day.
Ability to frequently bend, stoop, and lift objects throughout the shift.
Must be able to work all shifts and be available for extended hours, weekends, and holidays as needed.
Must participate in internal leadership and development training.

Nice To Haves

At least 5 years of leadership experience within the food service industry.
Experience opening new operations and/or creating operational procedures from the ground up.
Experience managing a team in fine dining, upscale, casual, and quick-service restaurants.
Excellent interpersonal, oral, and written communication skills.
Excellent time management skills.
Excellent understanding of food safety and sanitation practices.
Excellent knowledge of food service systems, ordering, and inventory.
Advanced computer skills, including Microsoft Office.
Advanced expertise in allergen identification and dietary restrictions.
Advanced understanding of beverage service, including beer, wine, and spirits.
High level of professionalism.
Experience in a corporate environment.
Proficient knowledge of HR best practices.
Experience leading groups in large team settings of 10 or more staff members.
Adaptability, problem-solving skills, and extreme attention to detail.
Ability to collaborate effectively as a team player, including training incoming team members.
Ability to work gracefully under pressure.

Responsibilities

Set and enforce standards for hospitality operations and guest interactions.
Support the conceptualization and implementation of new services, offerings, and training programs.
Oversee day-to-day operations through one or more food service outlets.
Manage direct reports, including hiring, performance evaluations, development opportunities, one-on-one meetings, responsibility assignment, communication facilitation, and feedback documentation.
Assist with organizing and coordinating events, including large onsite and offsite gatherings and catering requests.
Enforce food safety practices and maintain clean, safe workstations.
Coordinate and improve team time management.
Train staff on customer service expectations, menu knowledge, allergens, and nutritional awareness; create and maintain in-person and online training materials.
Manage and monitor product quality, consistency, service, menu accuracy, and inventory levels, addressing issues as needed.
Monitor financial activities and support scheduling, sales data collection and reporting, and other administrative tasks.

Benefits

Potential eligibility for long-term incentives in the form of company stock or long-term cash awards.
Potential discretionary bonuses.
Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
Comprehensive medical coverage.
Vision coverage.
Dental coverage.
401(k) retirement plan.
Short- and long-term disability insurance.
Life insurance.
Paid parental leave.
Various other discounts and perks.
May accrue 3 weeks of paid vacation.
Eligibility for 10 or more paid holidays per year.
Paid sick leave pursuant to Company policy.