Hospitality Supervisor - Miami
About The Position
The Hospitality Supervisor supports Premium Parking’s hotel and hospitality operations by providing onsite leadership, ensuring consistent service delivery, and maintaining a safe, polished, and well-managed environment. Working closely with the Account Manager, this role oversees valet, shuttle, and guest-service activities while reinforcing the company’s service philosophy, “People Deserve Great Places.” The supervisor leads by example, supports the guest experience from curb to lobby, maintains operational consistency, and helps ensure team members deliver exceptional hospitality.
Requirements
- Valid driver’s license.
- Ability to comfortably drive and operate both standard and automatic transmission vehicles.
- Good communication skills.
- Ability to maintain a professional image.
- Ability to bend, sit, and stand repeatedly; pull and push consistently during the shift, including opening and closing car doors; and bend and twist when getting in and out of a vehicle.
- Ability to lift up to 50 pounds and push up to 100 pounds on a luggage cart.
- Ability to stand, walk, and/or jog for an entire shift.
- Depth perception sufficient to identify which objects are closer or farther away.
- Ability to work in all weather conditions, including rain, cold, heat, and humidity.
- May be required to answer phone calls, emails, or texts outside regular business hours.
- May be required to work at other locations as directed by the supervisor.
Nice To Haves
- Three years of licensed driving experience.
- Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint.
- Previous management experience in the parking, hospitality, or service industry.
Responsibilities
- Create a warm, professional first impression for guests entering the property.
- Support and coach valet attendants and hospitality associates on service standards and guest engagement.
- Assist guests with luggage, inquiries, directions, and hotel-specific protocols.
- Handle elevated guest concerns professionally and escalate them to leadership when needed.
- Ensure team members maintain polished, professional appearance standards.
- Oversee traffic movement at hotel entrances, valet lanes, and pickup areas.
- Ensure safe and efficient vehicle flow during peak periods, events, and high-volume check-in times.
- Monitor parking operations and support enforcement of hotel-specific parking rules and procedures.
- Conduct site walkthroughs to identify and address safety or operational issues.
- Provide onsite direction and support to hospitality teams during assigned shifts.
- Assist with onboarding and training new team members.
- Coach team members on service delivery, safety, and procedures.
- Communicate staffing needs, performance concerns, and operational updates to the Account Manager.
- Ensure team members follow safety standards and operating procedures.
- Report accidents, incidents, unsafe conditions, and operational hazards immediately.
- Maintain cleanliness and organization of valet stands, entrances, and guest-facing spaces.
- Inspect equipment, signage, and lighting, and promptly report maintenance needs.
- Complete daily checklists, shift reports, and incident documentation.
- Ensure key control, ticket management, and vehicle logging procedures are followed.
- Coordinate with hotel partners and communicate about guest flow and service expectations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
