Supervisor, Hospitality

SpaceX•Redmond, WA

2d•$90,000 - $130,000•Onsite

About The Position

The SpaceX Hospitality team serves all employees, customers, government partners, potential clients, and/or visitors with everything from snacks to daily meals to full-service events. The Hospitality Supervisor supports the direction and management of the organization's food/beverage operations and is directly responsible for the quality of service across one or more of our foodservice outlets and catering locations. This role assists in developing and implementing effective customer service strategies and training programs. Duties include, but are not limited to, coordinating service operations; monitoring, positioning, and motivating staff; ensuring excellent customer service; engaging with customers; hiring, onboarding, and developing talent; maintaining team compliance with mandatory trainings; handling scheduling and payroll; and setting/upholding customer service principles. Additionally, maintaining food safety and sanitation standards is of utmost importance and necessary to protect the health of all served individuals, comply with regulations, and uphold the organization's commitment to excellence. The Hospitality Supervisor supports SpaceX's mission by overseeing day-to-day hospitality functions and providing quality food/beverage options. This creates exemplary, professional, and welcoming service environments that enhance productivity and morale.

Requirements

High school diploma or equivalency certificate
6+ years of food service industry experience
2+ years of leadership experience

Nice To Haves

5+ years of leadership experience within the food service industry
Experience opening new operations and/or creating operations procedures from the ground up
Experience managing a team in fine dining, upscale, casual, and quick service restaurants
Excellent interpersonal, oral, and written communication skills
Excellent time management skills
Excellent understanding of food safety and sanitation practices
Excellent knowledge of food service systems, ordering, and inventory
Advanced computer skills, including Microsoft Office
Advanced expertise in allergen identification and dietary restrictions
Advanced understanding of beverage service, including beer, wine, and spirits
High level of professionalism
Experience in a corporate environment
Proficient knowledge of HR best practices
Experience leading groups in large team settings of 10 or more staff members
Adaptability, problem-solving skills, and extreme attention to detail
Team player with the ability to collaborate effectively, including but not limited to training of incoming team members
Ability to work gracefully under pressure

Responsibilities

Set and enforce standards for hospitality operations and guest interactions
Support conceptualization and implementation of new services, offerings, and training programs
Oversee day-to-day operations through one or more food service outlets/catering locations
Manage direct reports, including hiring, performance evaluations, development opportunities, 1:1 meetings, responsibility assignment, communication facilitation, and feedback documentation
Assist with organizing and coordinating events, including large onsite/offsite gatherings and catering requests
Enforce food safety practices and maintain clean, safe workstations
Coordinate and enhance team time management
Train staff on customer service expectations, menu knowledge, allergen, and nutritional awareness; create and maintain in-person and online training materials
Manage and monitor product quality, consistency, service, menu accuracy, and inventory levels; address issues as needed
Monitor financial activities, support scheduling, sales data collection/reporting, and other administrative tasks

Benefits

comprehensive medical, vision, and dental coverage
access to a 401(k) retirement plan
short and long-term disability insurance
life insurance
paid parental leave
various other discounts and perks
3 weeks of paid vacation
10 or more paid holidays per year
paid sick time in compliance with state and federal law (for employees in Washington State)
company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday