Hospitality Supervisor

IST Management Services•Des Peres, MO

5d•$24 - $26•Onsite

About The Position

IST Management is seeking a Hospitality Supervisor to join the Downtown St. Louis Team! The Hospitality Supervisor is responsible for leading and overseeing all hospitality and client service operations within a prestigious law firm environment. This role ensures the delivery of exceptional white-glove service for attorneys, clients, visitors, and firm leadership while maintaining the highest standards of professionalism, discretion, and operational excellence. The Hospitality Supervisor manages conference center operations, catering services, reception support, event coordination, and hospitality team performance.

Requirements

High School Diploma or GED required
Authorization to work for any employer in the US required
Microsoft Office proficiency required
Excellent communication skills both verbal and written
Ability to effectively work individually or in a team environment; willingness to cross-train for other job functions
Ability to meet employer's attendance policy
Ability to lift up to 60 lbs on occasion

Nice To Haves

Previous experience in a reception or administrative role is a huge plus!

Responsibilities

Supervise daily hospitality and conference services operations.
Ensure meeting rooms, boardrooms, and client areas are prepared and maintained to law firm standards.
Coordinate food and beverage services, catering deliveries, and special events.
Conduct regular inspections of hospitality spaces to ensure cleanliness, functionality, and presentation.
Supervise hospitality attendants, conference services staff, and related support personnel.
Provide coaching, training, and performance feedback.
Develop staff schedules and ensure adequate coverage for business needs.
Foster a culture of professionalism, accountability, and exceptional customer service.
Serve as the primary point of contact for hospitality-related requests.
Build strong relationships with attorneys, executive leadership, and administrative teams.
Anticipate client needs and proactively resolve service issues.
Maintain strict confidentiality and discretion in all interactions.
Coordinate internal meetings, client events, receptions, and special functions.
Manage room reservations and event logistics.
Partner with vendors and catering providers to ensure flawless execution.
Monitor event budgets and service quality.
Maintain inventory levels for hospitality supplies and refreshments.
Ensure compliance with company policies, law firm standards, and health and safety requirements.
Prepare operational reports and service metrics.
Identify opportunities to improve efficiency and enhance the client experience.