Hospitality Supervisor

Capital Vacations•Hollywood, FL

1d•Onsite

About The Position

Opportunity for career advancement in a fast-paced, growth-oriented organization! The Hospitality Supervisor – Front Office supervises the daily operations of the front desk, rooms control, and PBX while maintaining positive working relationships with all other departments. At Capital Vacations we are united by a common purpose of ‘Travel. Gather. Smile. Repeat.’ We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose.

Requirements

High School Diploma/GED
Minimum 3 years of supervisory/management experience in hotel/resort operations, preferably in vacation ownership
Exceptional communication and leadership skills
Excellent interpersonal skills when dealing with guests, Team Members, and the general public
Knowledge of daily operations of the front desk, reservations, and problem resolution

Nice To Haves

Bilingual preferred (higher pay for bilingual)

Responsibilities

Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives
Is a hands-on leader and a visible front office team member who leads by example
Monitors departmental service levels and acts accordingly
Identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience
Is responsible for internal audits to ensure compliance with corporate SOPs and QA standards
Is responsible for staff development
Serves as Manager on Duty as needed, making decisions based on the business requirements
Works all shifts as need dictates
Is responsible for other duties as set forth by the Resort Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assisting with inventory management, and leading the front office staff.
Works front desk as needed, checking guests in/out, answering phones and handling guest comments and concerns
Assists in the management of the resort’s room matrix, discrepant reservations, and maintaining inventory
Monitors front desk controls, cash drawers, change given, and key inventories
Provides follow-up of maintenance/ housekeeping requests
Steps into any role when necessary
Ensures the satisfaction of all guests by responding to guests needs and leading other Team Members in handling guests’ concerns
All other duties as requested