Residential Program Manager

Fora Health•Portland, OR

About The Position

The Residential Program Manager supervises and oversees integrated substance use and mental health treatment services in a 70-bed adult residential program. The role provides clinical supervision to addiction and dual-diagnosis counselors, supports compliance with regulatory standards, improves systems to enhance patient care, and works with the residential milieu supervisor and leadership team to maintain consistent daily operations and communication. The manager serves as a liaison among clinical, medical, and residential support teams to promote coordinated, person-centered care, and helps create a welcoming, safe environment that meets patients’ basic needs and supports high-quality clinical care. The manager is a member of the Residential and Fora leadership teams, uses outcome data to improve patient outcomes and operational efficiency, and establishes and maintains program standards. They oversee counselor staffing and schedules, including seven-day programming, hiring and onboarding, coverage, staff supervision, evaluations, training, and performance management. The role also provides rotating after-hours crisis and operational coverage, supports trauma-informed decision-making and change management, and communicates operational changes to stakeholders. The position coordinates treatment-team and clinical-supervision meetings, collaborates with leaders and departments across Fora, monitors clinical documentation and service delivery, and follows up on incident reports and grievances. It participates in quality, safety, leadership, and other meetings; delivers staff training; supports departmental goals and assigned projects; and maintains required licensure and credentialing. The regular schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.; some evening and weekend work, overtime, and on-call availability are required. The role generally works in an indoor office environment, with infrequent travel between sites, off-site locations, or special events. Conditions may include exposure to communicable diseases, distressed or emotionally dysregulated adults, and potentially hazardous cleaning chemicals; personal protective equipment is provided.

Requirements

At least 2 years of supervisory experience in a behavioral health care environment; residential experience preferred.
CADC II or higher certification required.
Proficiency in Microsoft Office applications.
Effective written and verbal communication skills.
Strong organization, attention to detail, and team-building skills.
Ability to maintain confidentiality of sensitive information and documents.
Ability to model conduct, teamwork, performance, communication, behavior, and ethical standards.
Social perceptiveness and service orientation.
Advanced understanding of team dynamics and team building.
Advanced understanding of substance use disorder treatment and integrated co-occurring treatment.
Knowledge of evidence-based practices, including MI, ASAM 4th Edition, DSM-5, DBT, and CBT.
Understanding of the principles of 12-step recovery.
Ability to demonstrate and use self-awareness.
Understanding of substance use and mental health disorders and symptom presentation.
Understanding of trauma-informed care.
For employees with a history of substance use disorder, certification of at least two years of sobriety is required by Fora Health policy.
Ability to pass a pre-employment or for-cause drug test and a DHS criminal background check.
Ability to provide on-call availability for emergencies during off-duty hours.

Nice To Haves

CADC III certification preferred.
Master’s degree in social work or counseling and QMHP preferred.
LPC, LCSW, or LMFT preferred.
Supervisory experience in a residential behavioral health setting preferred.

Responsibilities

Supervise and oversee integrated substance use and mental health treatment services in the adult residential program.
Provide individual and group clinical supervision to clinical staff, and orient, supervise, and evaluate addiction and mental health counselors.
Use outcome data to develop and oversee continual improvement of patient outcomes and operational efficiency.
Establish protocols, policies, and practices that support therapeutic excellence and staff accountability.
Develop and implement staff training on co-occurring disorders, trauma-informed care, and crisis intervention; provide training on de-escalation and communication techniques.
Oversee counselor schedules and seven-day programming, including hiring, onboarding, and arranging coverage for absences.
Communicate agency changes, evidence-based models, policies, and procedures to residential staff and ensure integration into daily practice.
Provide rotating after-hours crisis and operational coverage, including evenings and weekends.
Anticipate patient and staff needs, manage change, and support timely, trauma-informed decisions in a fast-paced residential environment.
Communicate operational changes effectively and promptly to departmental leaders, direct service staff, patients, and other stakeholders.
Coordinate treatment-team and clinical-supervision meetings, including agendas, invitations, facilitation, and follow-through on intervention plans.
Build and maintain effective working relationships with leaders and staff across Fora programs and departments.
Monitor clinical documentation and service delivery for accuracy, timeliness, and regulatory compliance.
Complete and follow up on incident reports and grievances in a timely manner.
Attend Health & Safety, Quality Improvement, Leadership, All Staff, Residential All Staff, and other assigned meetings.
Participate in quarterly and annual department goals, special projects, and other assigned duties.
Maintain a clean and safe work environment and required licensure and credentialing.
Follow applicable federal and state laws and agency policies, maintain ethical practice and confidentiality, and seek supervision or consultation regarding ethical questions.
Maintain flexibility in scheduling to meet changing program needs.
Maintain regular work-related availability by cell phone to respond to questions and internal or external contacts.