Residential Program Manager

CN Guidance and Counseling Services•Town of Islip, NY

14d•Onsite

About The Position

The Residential Program Manager provides administrative supervision to a team of residential staff who provide housing and services to people with psychiatric disabilities. The manager is responsible for the overall functioning of assigned programs and for ensuring compliance with agency policies and procedures and applicable local, state, and federal regulations. The role oversees program operations, staffing and supervision, resident services, admissions and discharge planning, documentation, medication-monitoring procedures, billing, finances, quality assurance, and the safety and upkeep of program sites. The manager works with the Assistant Director, Director, housing supervisors, management team, Quality Improvement Specialist, facilities staff, property specialists, and landlords. Program Managers are expected to be onsite at each assigned program at least three times per week and as needed, and to participate in a rotating after-hours and weekend on-call schedule approximately every three to five weeks. CN Guidance & Counseling Services provides integrated clinical treatment, counseling, housing, and support services for people living with mental health and substance use conditions. The organization describes its workplace as inclusive and committed to employee safety and equal employment opportunity.

Requirements

Bachelor’s degree in human services is required.
At least two years of supervisory experience in a mental health-related field.
Knowledge of the needs of the co-occurring disorders population.
Commitment to following safety protocols and procedures to maintain a safe work environment.

Nice To Haves

Master’s degree preferred.
At least two years of experience in a residential program.
Familiarity with Office of Mental Health regulations.

Responsibilities

Oversee and supervise all aspects of assigned residential programs and ensure appropriate and necessary services are delivered.
Ensure program guidelines, protocols, policies, procedures, and regulations are followed.
Participate in recruiting, hiring, training, and evaluating residential staff under the supervision of the Assistant Director or Director.
Provide structured weekly supervision to housing supervisors and ensure staff receive adequate training and supervision.
Review and approve supervisors’ time-off requests, timesheets, and travel expenses within 48 hours of submission.
Meet with the program supervisor to review staff schedules biweekly and oversee staffing patterns at assigned programs.
Ensure residents receive restorative, rehabilitative, and tenancy-support services appropriate to their needs; complete services and billing during a supervisor’s absence, and review billing reports for accuracy.
Ensure residents in supported housing and apartment treatment programs receive regular visits and relevant staff services, when applicable.
Oversee medication-monitoring procedures and review medication logs or eMAR at least monthly in applicable programs.
Monitor occupancy rates and work with the management team to ensure maximum occupancy.
Conduct intakes for potential residents in cooperation with the admissions committee.
Ensure appropriate discharge planning for all residents.
Participate with the Assistant Director and Director in developing, implementing, and following program policies and procedures.
Monitor client records at least twice monthly to ensure they are current and include required documentation in accordance with program regulations and policy manuals.
Help housing supervisors maintain professional collateral contacts and coordinated services, including participating in case conferences when necessary.
Oversee program sites to ensure they are clean, safe, homelike, and properly maintained; liaise with the Property Specialist and/or landlords regarding site upkeep and safety standards.
Provide staff with direction, guidance, and support during business hours.
Participate in a rotating after-hours and weekend on-call schedule approximately every three to five weeks, responding to calls, texts, and Microsoft Teams messages about reports, assistance, crises, and incidents or accidents.
Ensure incidents, accidents, and grievances are reported promptly in accordance with applicable regulations.
Work with the Quality Improvement Specialist and Director to meet or exceed quality-assurance standards.
Oversee monthly Medicaid billing in licensed programs and RTS service delivery in unlicensed programs.
Oversee program finances, including resident benefits, petty cash, personal-needs allowances, and other financial matters.
Assume, complete, participate in, or delegate staff duties when employees are absent, ensuring protocols and guidelines are followed.
Be onsite at each assigned program at least three times per week and as needed.
Identify and implement quality-improvement training and activities as part of professional development goals; encourage quality-improvement processes and provide resources for quality improvement and professional development.
Cultivate an inclusive workplace culture that respects employees’ strengths, views, and experiences.
Follow safety protocols and procedures and demonstrate commitment to maintaining a safe work environment.
Perform other duties as assigned.

Benefits

Medical insurance, including a $0-deductible Platinum Plus plan with 90% of the benefit provided by the employer.
Dental insurance.
Vision insurance.
Flexible Spending Account.
403(b) retirement plan.
Long-term and short-term disability coverage.
Legal plan.
Dependent Care Expense Account.
Life and supplemental life insurance.
Pet insurance.
Health Reimbursement Arrangement (HRA).
Training programs, including a mentorship program.
Potential eligibility for Federal/Public Student Loan Forgiveness.
Career growth and promotional opportunities.
Employee perks and discounts, including Broadway shows.
Five personal days, 10–20 vacation days, 12 sick days, and 12 company-paid holidays annually.