Residential Program Manager
About The Position
The Residential Program Manager provides overall leadership, operational oversight, and regulatory compliance for assigned residential programs. The role ensures people with developmental disabilities receive high-quality, person-centered supports in a safe, healthy, and welcoming home environment. It oversees staff, individualized services, resident resources and fees, records, medical-procedure compliance, and medication certification, while collaborating with agency teams to support residents’ well-being, independence, and rights. The position helps foster accountability, excellence, and compassion in support of The Arc Ontario’s mission, vision, and values. The position is based in Ontario County and is scheduled Monday through Friday on day shifts. Flexibility is required to meet agency needs.
Requirements
- Bachelor's degree in a human services field and over three years of relevant experience, including one year performing or participating in assessments and service planning for people with developmental disabilities or a related population, and one year of supervisory experience; or an equivalent amount of education and/or experience.
- Valid New York State driver's license with no moving violations during the 12 months before the date of hire.
Responsibilities
- Recruit, recommend, orient, train, schedule, supervise, and evaluate designated program staff; attend staff meetings as needed.
- Conduct administrative functions related to resident resources and fees and ensure resident finances are accurately accounted for.
- Review site records regularly to ensure individualized services are provided and proper records are maintained.
- Communicate regularly with the Residential Nursing team and each site's Residence Manager to ensure medical procedures are followed and staff Medication Certification is maintained.
- Oversee assigned residential programs’ operations and regulatory compliance.
- Oversee service planning, resident admissions, financial and administrative functions, facility maintenance, audits, fire safety compliance, and on-call support.
- Collaborate with nursing, transportation, and other agency teams to promote the well-being, independence, and rights of the individuals served.
Benefits
- Health and retirement benefits
- Paid time off, including over three weeks of vacation within the first year
- Sick time
- Growth potential and opportunity for advancement
- Educational assistance
- Employee Assistance Program
- Access to a fitness center in the main facility
- Pay on Demand
- Free telehealth with EZaccessMD
- Emergency assistance funding
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What This Job Offers
Job Type
Full-time
Career Level
Manager
