Residential Case Manager

POSTGRADUATE CENTER FOR MENTAL HEAL•New York, NY

1d•$30 - $30•Onsite

About The Position

The Residential Case Manager provides supportive counseling to help residents achieve individual short- and long-term goals and objectives, and provides crisis intervention as needed. The role includes delivering and documenting services, monitoring facility safety and security, providing customer service, and using sound judgment when managing crises. The position works with an assigned caseload, implements individual service plans, maintains accurate case records and progress notes, and provides instruction and services across 11 service categories through role modeling, guidance, assistance, and support. It also involves counseling and leading rehabilitation groups, escorting residents to relevant community appointments, supporting entitlement-related services, and coordinating community activities. Additional duties include responding to emergencies and crises, following medication procedures where applicable, documenting building activities, conducting fire drills, managing visitor sign-in, performing light housekeeping and maintenance, attending staff meetings, and following agency policies and procedures. Other duties consistent with program goals may be assigned by agency administration.

Requirements

For Residential Case Manager II: a minimum of a bachelor's degree, preferably in a Human Service discipline.
For Residential Case Manager II: at least two years of experience as a case manager or counselor in a residential, mental health, or related setting.
For Residential Case Manager I: an associate degree, preferably in a Human Service discipline, and related experience of 5 or more years.

Responsibilities

Work with an assigned caseload of residents to provide support services.
Implement individual service plans to help residents attain rehabilitation goals.
Maintain, develop, and document accurate case records, regular progress notes, and individual service plan summaries.
Provide instruction and services in any of 11 service categories through role modeling, guidance, assistance, and support.
Manage crises in the residence and intervene appropriately to reduce potential harm to residents or staff and property damage.
Notify the appropriate supervisor and document crisis events on the appropriate forms.
Order, supervise, and count medication according to Licensed Housing Medication Policy and Procedures, where applicable.
Provide counseling to clients or residents as required.
Lead recreational, counseling, and other rehabilitation groups.
Escort clients in the community to medical, benefits, or other relevant appointments.
Assist with entitlement-related services, including activating benefits and applying for One Shot Deals.
Coordinate and participate in community activities.
Document significant building activities and events in the Communication Logbook.
Perform light maintenance and housekeeping, such as picking up or emptying garbage, mopping spills, and shoveling snow.
Ensure resident visitors provide identification and sign in the Visitor Log.
Conduct monthly fire drills.
Assess and respond to resident situations, including using de-escalation techniques.
Immediately report crises, untoward incidents, and emergencies to the clinical staff on call, and document them promptly in program logs, incident reports, and appropriate forms.
Maintain accurate client case records, including progress notes and service plans, as needed and in accordance with PCMH policies and procedures.
Participate in residential staff meetings.
Adhere to personnel and residential policies and procedures.
Perform other duties consistent with program goals and objectives as assigned by the Program Director, Regional Director, or other agency administration.