Residential Case Manager

POSTGRADUATE CENTER FOR MENTAL HEAL•New York, NY

1d•$30 - $30•Onsite

About The Position

The Residential Case Manager provides supportive counseling to help residents achieve individual short- and long-term goals and objectives, and provides crisis intervention as needed. The role includes delivering and documenting services, monitoring facility safety and security, providing customer service, and exercising sound judgment when managing crises. The position is based at the 304 Echo Place Residence in the Bronx, New York, and may require travel of up to 25%.

Requirements

For Residential Case Manager II: Bachelor’s degree required, preferably in a Human Service discipline.
For Residential Case Manager II: At least two years of experience as a case manager or counselor in a residential, mental health, or related setting.
For Residential Case Manager I: Associate degree, preferably in a Human Service discipline, and related experience of five or more years.

Responsibilities

Work with an assigned caseload of residents to provide support services.
Implement individual service plans to help residents attain rehabilitation goals.
Maintain, develop, and document accurate case records, progress notes, and individual service plan summaries.
Provide instruction and services in applicable service categories through role modeling, guidance, assistance, and support.
Manage crises in the residence and intervene appropriately to reduce potential harm to residents or staff and damage to property; notify supervisors and document events.
Order, supervise, and count medication in accordance with Licensed Housing Medication Policy and Procedures, where applicable.
Provide counseling to residents as required.
Lead recreational, counseling, and other rehabilitation groups.
Escort residents in the community to medical, benefits, or other pertinent appointments.
Assist with entitlement-related services, including activating benefits and applying for One Shot Deals.
Coordinate and participate in community activities.
Document significant building activities and events in the Communication Logbook.
Perform light maintenance and housekeeping, such as removing garbage, mopping spills, and shoveling snow.
Ensure resident visitors provide identification and sign the Visitor Log.
Conduct monthly fire drills.
Assess and respond to resident situations, including using de-escalation techniques.
Immediately report crises, untoward incidents, and emergencies to the clinical staff on call, and document them promptly in program logs, incident reports, and appropriate forms.
Maintain accurate client case records, including progress notes and service plans as needed and in accordance with PCMH policies and procedures.
Participate in residential staff meetings.
Follow the personnel and residential policies and procedures manuals.
Perform other duties consistent with program goals and objectives as assigned by program or agency leadership.