Residential Case Manager

POSTGRADUATE CENTER FOR MENTAL HEAL•New York, NY

1d•$28 - $28•Onsite

About The Position

The Residential Case Manager provides supportive counseling to help residents achieve individual short- and long-term goals and objectives, and provides crisis intervention as needed. The role includes delivering and documenting individual and group services, monitoring the safety and security of resident apartments, providing customer service, and using sound judgment in crisis situations. The position works with an assigned caseload and supports residents in attaining rehabilitation goals through assessments, service planning, counseling, community activities, and other services.

Requirements

For Residential Case Manager II: A bachelor’s degree, preferably in a human service discipline.
For Residential Case Manager II: At least two years of experience as a case manager or counselor in a residential, mental health, or related setting.
For Residential Case Manager I: An associate degree, preferably in a human service discipline.
For Residential Case Manager I: Related experience of five or more years.

Responsibilities

Work with an assigned caseload of residents to provide support services.
Interact appropriately with residents in the field and serve as a role model for program participants.
Implement individual service plans to help residents attain rehabilitation goals.
Maintain, develop, and document accurate case records, progress notes, and service plans in accordance with organizational policies and procedures.
Deliver instruction and services in relevant service categories through role modeling, guidance, assistance, and support.
Conduct resident assessments, including functional, employment, nicotine, and substance abuse assessments, as well as other evaluations needed to guide care and service delivery.
Provide counseling to clients or residents as required.
Lead recreational, counseling, and other rehabilitation groups.
Escort clients in the community to medical, benefits, or other relevant appointments.
Coordinate and participate in community activities.
Manage crises and intervene appropriately to minimize potential harm to residents or staff and damage to property.
Notify the appropriate supervisor and document events using the appropriate forms.
Assess and respond to resident situations, including by using de-escalation techniques.
Immediately report crises, untoward incidents, and emergencies to clinical staff on call, and document them promptly in incident reports and other appropriate forms.
Conduct apartment inspections and support clients with apartment maintenance and repair issues.
Participate in residential staff meetings.
Follow personnel and residential policies and procedures.
Perform other duties consistent with program goals and objectives as assigned by the Program Director or Regional Director for Residential Services.