Residential Case Manager

POSTGRADUATE CENTER FOR MENTAL HEAL•New York, NY

1d•$30 - $30•Onsite

About The Position

The Residential Case Manager provides supportive counseling to help residents achieve individual short- and long-term goals and objectives, and provides crisis intervention as needed. The role includes delivering and documenting services, monitoring facility safety and security, providing customer service, and exercising sound judgment in crisis situations. The position works with residents on assigned caseloads, supports rehabilitation goals, maintains case records and service plans, facilitates groups and community activities, and assists residents with appointments and benefits. It also involves responding to emergencies, following program policies and procedures, and performing other duties consistent with program goals as assigned by program or agency leadership.

Requirements

Residential Case Manager II: A minimum of a bachelor's degree, preferably in a Human Service discipline.
Residential Case Manager II: A minimum of two years of experience working as a case manager or counselor in a residential, mental health, or related setting.
Residential Case Manager I: An associate degree, preferably in a Human Service discipline, and related experience of five or more years.

Nice To Haves

A degree in a Human Service discipline is preferred.

Responsibilities

Work with an assigned caseload of residents to provide support services.
Implement individual service plans to help residents attain rehabilitation goals.
Maintain, develop, and document accurate case records, progress notes, and individual service plan summaries.
Provide instruction and services in applicable service categories through role modeling, guidance, assistance, and support.
Manage crises in the residence and intervene appropriately to minimize risk of harm to residents or staff and damage to property.
Notify the appropriate supervisor and document events on the appropriate forms.
Order, supervise, and count medication in accordance with the Licensed Housing Medication Policy and Procedures, where applicable.
Provide counseling to clients or residents as required.
Lead recreational, counseling, and other rehabilitation groups.
Escort clients in the community to medical, benefit, or other pertinent appointments.
Assist with entitlement-related services, including activating benefits and applying for One Shot Deals.
Coordinate and participate in community activities.
Document significant building activities and events in the Communication Logbook.
Perform light maintenance and housekeeping, such as picking up or emptying garbage, mopping spills, and shoveling snow.
Ensure resident visitors provide identification and sign in the Visitor Log.
Conduct monthly fire drills.
Assess and respond to resident situations, including using de-escalation techniques.
Report crises, untoward incidents, and emergencies immediately to clinical staff on call and document them in program logs, incident reports, and other appropriate forms in a timely manner.
Maintain accurate client case records, including writing progress notes and creating service plans as needed and in accordance with PCMH Policies and Procedures.
Participate in residential staff meetings.
Adhere to personnel and residential policies and procedures outlined in the applicable manuals.
Perform other duties consistent with program goals and objectives as assigned by the Program Director, Regional Director, or other agency administration.