OCRP Residential Case Manager

COMMUNITY HOUSE MENTAL HEALTH AGENCY•Seattle, WA

10d•$30 - $36•Onsite

About The Position

The Diversion Residential Case Manager works as part of a team to provide behavioral health services, skills training, and community support in a residential setting within an assigned diversion program. The position provides treatment and care coordination based on resident needs and treatment plans, prepares progress notes and collaborative reviews for an assigned caseload, and supports all residents served by the care team. The role also helps maintain high standards of care through symptom-management support, daily living skills training, coordination with providers, crisis intervention, documentation, and resident activities.

Requirements

Apply for an Agency Affiliated Counselor credential with the Washington Department of Health within 30 days of hire if not otherwise licensed, and obtain and maintain registration and/or licensure.
Successfully pass a criminal background check before the hire date.
Obtain and maintain a valid First Aid/CPR card or certificate within 30 days of hire.
Complete a tuberculosis test within the first two weeks of hire with acceptable results.
Hold a valid driver’s license for one year with a clean driving record to use agency vehicles.
Have legible handwriting and the ability to perform simple mathematics.
Be able to navigate and comprehend charts in an electronic medical record.
Be able to work independently and as part of a team.
Be able to communicate information and ideas clearly and exchange accurate information.
Be able to perform the outlined duties with reasonable accommodation.

Nice To Haves

Prior experience with a mental health or diversion-services population.
Bachelor’s degree in social sciences or a related field.

Responsibilities

Serve as the secondary Case Manager and primary on-site contact for residents at the assigned location, advocating for and coordinating resident needs and services.
Assist with Service Plans, Crisis Plans, and other documentation, and provide consistent contacts, skills training, and care coordination to support resident goals.
Coordinate with internal and external departments on resident referrals, timely program intake, and reviews of individualized plans.
Collaborate with the care team to ensure residents access needed treatment, support, case management, and appointments, including transportation to external providers.
Ensure interactions reflect the five principles of trauma-informed care: safety, choice, trustworthiness, collaboration, and empowerment.
Coordinate access to medications through trained staff and ensure medication-use procedures follow the seven rights: right person, medication, time, dose, route, reason (including refusal), and documentation.
Participate in Shift Change meetings and complete associated documentation.
Complete daily electronic medical record documentation of resident interactions, assigned medication dispensing, and other required information; ensure interactions or observations and subsequent documentation are completed for all residents across the team.
Use agency and contract resources responsibly, including time, supplies, property, petty cash, and other agency funds.
Meet identified key performance indicators and metrics for the program, division, and agency.
Participate in discharge planning and prepare written treatment summaries as needed for resident referrals and releases of information.
Support on-site cleaning and provide skills training to residents in maintaining personal and community spaces, doing laundry, and preparing for regular pest treatments.
Provide immediate crisis intervention and resolution as needed.
Maintain resident and staff confidentiality.
Work with the care team to provide appropriate treatment, skills training, and assistance with mental health symptoms and daily living skills, including ADLs and IADLs such as hygiene, cleaning, finances, and transportation, according to service plans and individual needs.
Partner with the team to deliver current programming and cover duties associated with vacant positions.
Work collaboratively with the larger outpatient provider team to help residents actively pursue treatment goals.
Coordinate care, including scheduling, attending, and arranging transportation for appointments and other case-management needs.
Maintain and document resident charts and program trackers in accordance with agency, county, state, and federal guidelines.
Provide and receive input as part of residents’ care teams on service plans and progress, collaborating with providers such as primary care providers and housing staff.
Facilitate regular group and individual activities, encounters, and resident events, including outings and holiday gatherings.
Perform other duties as assigned.