Residential Case Manager - 815 Residential Services
About The Position
HealthRIGHT 360 is a nonprofit organization providing accessible and comprehensive healthcare services to vulnerable populations. Its 815 Residential and Detox Program integrates substance use disorder and mental health services, treating both as primary needs and supporting individuals with co-occurring disorders. The Residential Case Manager coordinates services for clients receiving substance use disorder treatment in HealthRIGHT 360 residential programs under the Drug Medi-Cal Organized Delivery System (DMC-ODS) in San Francisco. The role supports recovery and community reintegration through care coordination, referrals and linkages, transition planning, medication management support, and interdisciplinary collaboration. The Case Manager assesses client needs and develops individualized care coordination goals, advocates for client access to benefits and services, and coordinates medical, mental health, housing, and community resources. The role also supports healthcare appointments and medication access, facilitates discharge and aftercare planning, and follows up with clients after discharge. Responsibilities include accurate documentation, collaboration with multidisciplinary teams, group and individual services as needed, and maintaining a safe treatment environment, including crisis response and safety checks.
Requirements
- High school diploma or equivalent required.
- At least 1 year of experience in care coordination, case management, or substance use disorder services.
- AOD Registration from an accredited authority (CCAPP, CADTP, or CAADE) required.
- First Aid and CPR certification.
- Valid California driver’s license.
- Understanding of substance use disorders, co-occurring mental health conditions, harm reduction, trauma-informed care, and recovery-oriented systems of care.
- Strong interpersonal and communication skills, with ability to build rapport with diverse populations and advocate for clients’ needs.
- Ability to work effectively in a fast-paced, collaborative, client-centered environment.
Nice To Haves
- Bachelor’s degree in a related field.
- Experience in a residential or community-based setting.
- AOD Certification from an accredited authority (CCAPP, CADTP, or CAADE).
- Familiarity with ASAM Criteria, DMC-ODS regulations, and Medi-Cal billing procedures.
Responsibilities
- Assess case management needs and use clients’ ASAM Assessment information to determine appropriate care coordination services.
- Support clients in obtaining and maintaining benefits, including Medi-Cal.
- Develop, monitor, and adjust individualized care coordination goals aligned with clients’ needs, preferences, and recovery goals, integrating mental health and medical services when applicable.
- Collaborate with treatment teams regarding appropriate use of case management business passes.
- Serve as a primary contact for care coordination needs involving clients, families when appropriate, and internal and external service providers; complete Releases of Information.
- Link clients to internal and external community resources, social services, medical and mental health care, and housing.
- Facilitate linkage to higher or lower levels of care when clinically indicated and coordinate warm handoffs to outpatient providers and community resources.
- Advocate for clients’ rights and access to necessary services, including attention to cultural and linguistic needs.
- Develop aftercare, discharge, and abstinence-protection plans that support continued care engagement and relapse prevention.
- Support transition planning for enrollment in education or employment programs after residential treatment.
- Participate in weekly reauthorization team meetings, facilitate identified linkages, and support transition planning.
- Coordinate continuity of aftercare services with therapists, case managers, housing navigators, and other providers to support community reintegration.
- Conduct follow-up coordination within 14 days after discharge to check linkage to aftercare and encourage continued treatment participation.
- Assist clients with scheduling and attending medical, MAT, dental, psychiatry, follow-up, and specialty care appointments; support medication pickup and independent healthcare-management skills.
- Support clients with SDI applications as needed.
- Coordinate transportation for in-person appointments and connect clients remotely for telehealth appointments.
- Coordinate with hospitals and HealthRIGHT 360 medical leadership during hospitalizations to determine discharge timing and appropriate subsequent care level.
- Communicate and collaborate with multidisciplinary treatment teams, including therapists, case managers, medical staff, and social workers.
- Maintain timely and accurate documentation of services, including progress notes, assessments, referrals, treatment updates, and transition and discharge documents in compliance with DMC-ODS guidelines.
- Facilitate and document client group activities, psychoeducation and clinical groups, and individual counseling services as needed.
- Meet service delivery expectations and help maintain a safe and orderly treatment environment through crisis management and de-escalation, emergency and overdose response, at least hourly safety checks, property searches, substance use testing, nexus/front desk duties, meal-period monitoring, incident reporting, and required documentation.
- Participate in case reviews, team, staff, and agency meetings, audits, training, and continuous quality improvement activities.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
