Residential Case Manager
About The Position
The Residential Case Manager manages an assigned caseload of approximately 15–16 patients in a residential substance use treatment setting and provides active support within the therapeutic milieu. The role coordinates care with counseling staff and interdisciplinary team members to promote continuity and quality of services, and supports comprehensive, patient-centered, wraparound care and daily program operations. The Case Manager assists patients with individualized treatment goals, treatment-related tasks, independent living skills, community resources, benefits, insurance, and appointments. The position also facilitates engagement and retention activities, supports group sessions, supervises recreational, vocational, and educational activities, and provides crisis intervention and medication oversight. The role requires timely and confidential documentation, participation in team and agency activities, and adherence to professional ethics and boundaries. Schedule: Full-time, Monday–Friday, 8:00 a.m.–4:30 p.m.
Requirements
- High school diploma or GED.
- Knowledge of and/or experience working with individuals affected by substance use and mental health disorders.
- Commitment to a person-centered approach to care.
- Valid driver’s license and acceptable driving record, which must be maintained.
Nice To Haves
- Associate or bachelor’s degree in a related field.
- At least one year of experience working in a human services program in a direct care, caregiving, or supportive services role.
Responsibilities
- Maintain a caseload of approximately 15–16 patients and provide day-to-day support toward individualized treatment goals and required treatment-related tasks.
- Coordinate with counseling staff about daily care and patient progress; assist with transportation, education and legal requirements, referrals, community resources, daily living assistance, and skill development.
- Implement and facilitate activities that promote patient engagement and retention, facilitate assigned group sessions, and help patients develop independent living skills such as budgeting, meal planning, hygiene, nutrition, and household responsibilities.
- Supervise and participate in recreational, vocational, and educational activities; coordinate transportation to appointments and community activities; ensure prompt medical attention when needed; and complete required documentation and incident reports.
- Complete accurate and timely electronic health record documentation in accordance with OASAS standards, agency policies, and 42 CFR Part 2/HIPAA confidentiality requirements.
- Provide crisis intervention, safeguard and oversee patient medications, obtain breath and urine samples for AOD testing, and use the on-call system when necessary.
- Maintain knowledge of the facility’s physical plant and collaborate with staff to involve patients in property-related tasks.
- Educate and assist clients with applying for and maintaining Temporary Assistance and SNAP benefits, including required documentation and follow-up.
- Assist with insurance eligibility, enrollment, and coverage maintenance in coordination with the Department of Social Services, Health Exchange, Health Navigators, and Residential Billing Liaison.
- Participate in treatment team meetings, weekly supervision, finance meetings, QA reviews, program improvement initiatives, staff meetings, training, agency activities, and fundraising events.
- Uphold the Canon of Ethics, maintain professional boundaries, foster positive community relations, and perform additional duties as assigned to support the program’s mission.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
