Rental Agent

Indie Campers • Atlanta, GA

6d

About The Position

The Rental Agent performs customer-facing rental operations and professional RV sales demonstrations to convert leads into buyers. This hands-on, customer-centric role combines service, product presentation, operational execution, and follow-up sales management. The role ensures vehicles and customer interactions reflect Indie Campers’ standards across both rentals and sales.

The Rental Agent supports customers throughout rental journeys, prepares vehicles and demonstrations, presents RV features, manages sales leads and follow-ups, and provides basic technical guidance. The role also includes cleaning and preparing campervans before check-in and maintaining them in top condition.

Requirements

• 1–3 years of experience in customer service, sales, hospitality, rental, or automotive environments.
• Strong communication and customer engagement skills.
• Ability to understand and explain technical RV or vehicle systems.
• Hands-on, adaptable, and solution-oriented approach under pressure.
• Proficiency with rental systems.
• Organized, detail-focused, and proactive in managing leads or customers.
• Category B driving license.
• English language skills.
• Ability to stand, walk, and move around the depot for extended periods throughout the day.
• Ability to lift or carry light to moderate items weighing 10–15 kg.
• Comfortable working outdoors in varying weather conditions.
• Flexible to work weekends, holidays, and peak-season schedules.
• Ability to interact calmly and professionally with customers in different emotional states.

Nice To Haves

• Experience with CRM tools.
• Experience with digital sales software.

Responsibilities

• Conduct rental check-ins and check-outs, deliver briefings, and provide ongoing rental support.
• Handle service recovery and emergencies with empathy.
• Prepare and perform RV demonstrations, presenting features, specifications, and information tailored to customer needs.
• Ensure smooth handovers and that all documentation is in order.
• Track leads, demonstrations, and follow-ups in the CRM.
• Convert rental customers into sales opportunities and support the RV Sales District and City Lead in meeting targets.
• Maintain knowledge of Indie Campers RV models and demonstrate basic systems such as lighting and gas.
• Troubleshoot issues and escalate them as needed.
• Clean and prepare campervans before every check-in and keep them in top condition.

Benefits

• Competitive compensation and commission opportunities.
• Training in sales, product knowledge, customer service, and RV technical systems.
• Career growth across Rental, Sales, Operations, or Servicing.
• Travel benefits and access to the Indie Campers rental fleet.
• Dynamic and multicultural working environment.
• Base pay of $15.50 per hour plus unlimited commissions.
• 11 days of PTO per year.
• Medical benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed