Rental Agent

Indie Campers • Salt Lake City, UT

2d

About The Position

The Rental Agent is a hands-on, customer-centric role combining rental operations, customer service, RV sales demonstrations, lead management, and follow-up. The position ensures vehicles and customer interactions meet Indie Campers’ standards, supporting customers whether they are renting a vehicle or considering an RV purchase.

The role includes customer-facing rental operations, professional RV demonstrations, and sales conversion activities. Rental Agents prepare vehicles and demonstrate their features, provide support throughout the rental experience, manage customer issues, and help convert rental customers into sales opportunities.

Requirements

• 1–3 years of experience in customer service, sales, hospitality, rental, or automotive environments.
• Strong communication and customer engagement skills.
• Ability to understand and explain technical RV or vehicle systems.
• Hands-on, adaptable, and solution-oriented approach under pressure.
• Proficiency with rental systems.
• Organized, detail-focused, and proactive in managing leads or customers.
• Valid driving license.
• Able to stand, walk, and move around the depot for extended periods.
• Able to lift or carry light to moderate items weighing 10–15 kg.
• Comfortable working outdoors in varying weather conditions.
• Flexible to work weekends, holidays, and peak-season schedules.
• Able to interact calmly and professionally with customers in different emotional states.

Nice To Haves

• Experience using CRM tools.
• Familiarity with digital sales software.

Responsibilities

• Conduct rental check-ins and check-outs, customer briefings, and ongoing rental support.
• Handle service recovery and emergencies with empathy and professionalism.
• Prepare and conduct RV demonstrations, presenting vehicle features and specifications in line with customer needs.
• Ensure vehicle handovers are smooth and required documentation is complete.
• Track leads, demonstrations, and follow-ups in CRM systems.
• Convert rental customers into sales opportunities and support the RV Sales District and City Lead in meeting targets.
• Maintain knowledge of Indie Campers RV models and demonstrate basic vehicle systems, including lighting and gas.
• Troubleshoot technical issues and escalate them as needed.
• Clean and prepare RVs before each road trip and keep them in top condition.

Benefits

• Training in sales, product knowledge, customer service, and RV technical systems.
• Career growth opportunities across Rental, Sales, Operations, or Servicing.
• Travel benefits and access to the Indie Campers rental fleet.
• Dynamic and multicultural working environment.
• Base pay of $17.50 per hour plus unlimited commissions.
• 11 days of paid time off per year.
• Medical benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed