Rental Agent

DARCARS Automotive Group•Silver Springs, NY

About The Position

DARCARS of Silver Spring is hiring a part-time Rental Agent to coordinate rental arrangements for service department customers. The role involves providing a positive customer experience while managing rental requests, reservations, vehicle readiness, rental agreements, and payments. The successful candidate is friendly, detail-oriented, organized, communicates effectively, and can work in a fast-paced environment. Employment offers are contingent on successfully passing background screening, including criminal background, consumer and motor vehicle record reviews, and SSN verification. Employment is at-will, and the employee may be assigned other duties by a supervisor.

Requirements

Valid driver’s license and acceptable, safe driving record.
Positive and friendly attitude.
Organizational skills and high attention to detail.
Excellent communication skills.
Ability to work in a fast-paced environment.
High school degree or equivalent (GED).
Must be at least eighteen years of age.
Must pass pre-employment background screening.

Nice To Haves

Previous rental agent experience.

Responsibilities

Schedule customer reservations for rentals.
Manage customer rental requests and locate vehicles that meet their needs.
Process customer information to determine eligibility for an insurance-covered rental.
Ensure rental cars are ready for use by scheduling timely service and maintenance and cleaning the vehicles inside and out.
Record vehicle condition, mileage, and damage before and after customer use.
Process damage information for billing or collection through insurance.
Explain rental policies when customers sign agreements and answer their questions.
Validate customer credentials, including driver’s license and payment information.
Communicate with customers by phone, email, or in person.
Process customer payments.