Rental Agent

NBCUniversal•New York, NY

8d•$34 - $38•Onsite

About The Position

NBCUniversal Studio Services is seeking a collaborative, results-driven, creative, and self-motivated Rental Agent for its Lighting and Grip operation in Long Island City, New York. The role supports the operation’s leadership team by maintaining the flow of Lighting and Grip equipment and related paperwork while assisting with warehouse responsibilities. The position must be performed full-time at an NBCUniversal-designated worksite. The Rental Agent serves customers and vendors across film and television production, oversees equipment inventory and workflow, processes production equipment orders and sub-rentals, and maintains accurate customer and billing records. The role also supports warehouse safety, training, equipment testing, timely payments, and efficient equipment pickups and deliveries.

Requirements

At least 5 years of experience overseeing production support services within the Film and Television industry.
At least 2 years of experience working with and supporting multiple stakeholders, vendors, and customers.
At least 2 years of experience with inventory management systems and warehouse needs.
Strong organization, prioritization, attention to detail, and problem-solving skills while managing numerous orders and competing priorities.
Strong written and verbal communication skills with a range of stakeholders.
Knowledge of motion picture and television lighting, grip, and electrical equipment, LED technologies, media-business trends, and production workflows.
Ability to handle stressful situations professionally and work effectively with multiple stakeholders and priorities.
Proficiency with MS Office and experience with asset tracking.
Motivation to work with minimal guidance and identify resources needed to complete work.

Nice To Haves

Experience with RTPro or other rental tracking software, including asset management or billing systems.
Knowledge and experience with Atlanta-region studios and the broader television and film market.
Customer service experience.
Ability to multitask in a fast-paced environment.
At least 2 years of experience leading others, including coaching, mentoring, and directing a team’s work.

Responsibilities

Develop and maintain positive relationships with customers and vendors, providing excellent communication, responsiveness, resourceful solutions, and efficient pickups and deliveries.
Support warehouse operations through organized inventory ownership, clear communication about order and equipment changes, and effective resolution of unexpected challenges.
Prioritize health, safety, and training for the warehouse team.
Create and maintain efficient workflow processes that support timely, accurate inventory levels and equipment testing, minimize resource downtime, and maintain equipment quality.
Process film and television production equipment-package requests, source and negotiate sub-rentals, and ensure orders are completed with timely payment.
Maintain accurate customer and billing files, including packages, add-ons, exchanges, purchase orders, sub-rentals, missing or damaged equipment, and returns.