Project Coordinator II

Astreya • Boston, MA

5d

About The Position

The Project Coordinator II plans and coordinates aspects of data center projects from initiation to delivery. The role coordinates implementation processes, including asset management, resource allocation, progress tracking, change control, documentation, training, and on-time delivery within budget constraints. Projects may vary in number, size, and complexity.

The position works closely with SDMs and Project Managers to understand analytical needs, identify critical metrics and KPIs, and deliver actionable insights to decision-makers. It also collaborates with regional teams on project resources and ticket resolution, monitors ticketing activity, prepares reports, and helps identify process improvements and recurring issues.

Requirements

• Associate's degree (A.A.) or equivalent from a two-year college or technical school and 2 to 5 years of related experience and/or training, or an equivalent combination of education and experience.
• Build productive internal and external working relationships.
• Exercise judgment within defined procedures and practices to determine appropriate action.
• Willingness to occasionally adjust work hours to work with regional colleagues.
• Experience with Microsoft Excel and Google Suite.
• Strong verbal and written communication skills.
• Previous experience with ticketing systems and/or project management systems.
• Understanding of or previous experience in a technology-driven environment.
• Proactive attitude and dependability.
• Excellent customer service skills.
• Ability to work both within a team and independently.
• Ability to multitask and prioritize workload.
• Good judgment, problem-solving, and decision-making skills.
• Ability to maintain confidentiality and professional decorum.

Nice To Haves

• Familiarity with various project management methodologies.
• Project management certifications, such as PMP.

Responsibilities

• Manage assets and materials across data centers and warehouses.
• Gather and maintain project requirement lists.
• Provide weekly project updates, including action-item updates.
• Schedule and coordinate project reviews and follow up on assigned actions.
• Communicate project status accurately to the project team.
• Maintain and monitor project plans, schedules, work hours, and expenditures.
• Help identify project issues, determine the appropriate team member to provide a solution, and/or escalate issues to the client manager.
• Organize, attend, and participate in stakeholder meetings.
• Document and follow up on important meeting actions and decisions.
• Collaborate with regional teams responsible for project resources and ticket resolution.
• Assist with daily ticketing-system monitoring and reassign tickets when required.
• Produce regular reports as required.
• Help identify trends or recurring problems and escalate them to management for resolution.
• Help locate and define process-improvement opportunities.
• Develop and maintain knowledge and skills and stay up to date with new processes and procedures.
• Work with SDMs and Project Managers to understand analytical needs, identify critical metrics and KPIs, and deliver actionable insights to decision-makers.
• Perform other duties as required.

Benefits

• Medical insurance through UHC (PPO, HSA, and Surest options) or, for California employees only, Kaiser (HMO option).
• Dental insurance through UHC Nationwide.
• Vision insurance through UHC.
• Flexible Spending Account for health and dependent care.
• Pre-tax commuter benefit for parking and transit, location-specific.
• Continuing education and professional development through platforms such as Udemy and Coursera.
• Corporate Wellness Program provided by Goomi Group.
• Employee Assistance Program.
• Wellness Days.
• 401(k) plan.
• Basic and supplemental life insurance.
• Short-term and long-term disability insurance.
• Critical illness, critical hospital, and voluntary accident insurance.
• Tuition reimbursement, available six months after start date and capped.
• Paid Time Off, accrued and prorated, up to 120 hours annually.
• Paid holidays.
• Statutory leaves, paid time, and other ancillary benefits required under state and federal law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree