PROGRAMS SUPERVISOR

SENDER ONE SERVICE LLC•Lakewood, CA

4d•$24 - $27•Onsite

About The Position

The Programs Supervisor develops the Programs team and embodies Sender One’s core values when making decisions. Serving as a coach and mentor, the supervisor collaborates with the Programs Manager to help ensure that Sender One staff—including coaches and camp staff—provide an outstanding experience to visitors, guests, members, and partners. The role oversees instructors, recreational and competition coaches, and camp staff to ensure programs meet Sender One standards, while supporting hiring, onboarding, staff development, accountability, customer service, and coordination with other gym departments.

Requirements

Climbing experience, including top-rope and lead belaying.
Knowledge of Google Suite, including Gmail, Sheets, Docs, and Drive.
Knowledge of Paycom and interviewing experience.
Knowledge of Rock Gym Pro reporting and data handling.
Knowledge of Basecamp.
Experience coaching and instructing.
Work a minimum of four Youth Programs shifts and an average of at least eight office hours in the Youth Programs department per work week (Sunday–Saturday).
Be able to assist with Customer Experience shifts.
Be fully available to work at least one weekend day per work week (Sunday–Saturday).
Be able to work certain morning, night, and alternate weekend-day shifts based on business or operational needs.
Attend the weekly Youth Programs meeting.
Attend the mandatory All Staff Quarterly meeting.

Responsibilities

Be an expert in all responsibilities of a Youth Programs Lead Coach and Camp Lead.
Complete development-plan goals set by the Programs Manager.
Manage instructors, recreational and competition coaches, and camp staff to ensure program curricula meet Sender One standards.
Collaborate with the Programs Manager to determine hiring needs.
Assist with hiring and onboarding, including training new hires and current staff to maintain Programs standards.
Develop Youth Programs Shift Leads and lead staff participation in quarterly themes and/or sales.
Check in with assigned staff monthly and coach them on accountability and performance.
Communicate operational, customer service, risk management, and staff issues with the Customer Experience Manager.
Respond to customer feedback received through in-person interactions using the Hug Your Haters philosophy.
Understand other gym department functions and offerings.
Attend the weekly department meeting and inform other department managers of changes, updates, and issues in the Programs department.
Collaborate with the Customer Experience Manager to cross-train staff.