Benefit Programs Supervisor

City of Lynchburg•Lynchburg, VA

About The Position

The Benefit Programs Supervisor leads a work unit that determines eligibility for federal financial assistance programs for low-income families and individuals, including Food Stamps, TANF, and Medicaid. The role also oversees fraud investigations and the temporary Energy Assistance Program. The supervisor plans, coordinates, and evaluates staff work; provides program guidance; ensures compliance with policies and procedures; and maintains partnerships with the Commonwealth Attorney’s Office, courts, law enforcement, and community resources. The position supervises Senior Benefit Programs Specialists, Benefit Programs Specialists, temporary employees, and staff involved in fraud investigations. Supervisory responsibilities include interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, addressing complaints, and resolving problems. The supervisor may also conduct administrative hearings, respond to program inquiries and complaints, make referrals, and participate in the City’s emergency plan, including shelter management. Other duties involving direct or indirect service to citizens may be assigned.

Requirements

Bachelor’s degree in a human services field and human services program experience in a lead or supervisory capacity, or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Valid driver’s license issued by the Commonwealth of Virginia and an acceptable driving record under the City’s driving policy.
Successfully complete a criminal records background check and Child Protective Services Registry check.
Successfully complete IS100 and IS700 National Incident Management training within 90 days of employment.
Complete higher levels of NIMS training if determined appropriate for the position.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Plan, coordinate, and evaluate the work of assigned staff.
Consult with caseworkers, peers, and management about program regulations, implementation, and related programs.
Develop and maintain partnerships with the Commonwealth Attorney’s Office, the court system, law enforcement personnel, and community resources as needed.
Participate in employee selection.
Coach and counsel peers, staff, and management as required.
Ensure compliance with policies, procedures, and guidelines.
Conduct follow-up investigations and prepare organized narrative documentation for consideration by the Commonwealth Attorney’s Office, a state hearings officer, or potential prosecution and/or Intentional Program Violations.
Participate in training on policy and procedures and in professional development.
Participate in the City emergency plan, including management of shelters.
Train staff in existing and new policies, procedures, interviewing guidelines, and required computer skills.
Respond to complaints and inquiries from agencies, customers, potential customers, and the public regarding program policy and guidelines; make referrals to other agencies.
Conduct administrative hearings as required.
Supervise Senior Benefit Programs Specialist staff, Benefit Programs Specialist staff, temporary employees, and staff involved in fraud investigations.
Interview, hire, train, assign and direct work, appraise performance, reward and discipline employees, address complaints, and resolve problems.
Maintain regular attendance.
Accept special assignments during unusual situations or a declared State of Emergency to support service delivery.