Benefit Programs Specialist

City of Winchester • Winchester, VA

2d

About The Position

The Benefit Programs Specialist supports applicants seeking assistance through SNAP, Medicaid, and other government programs. The specialist completes required State and in-house training, registers applications, conducts system searches, schedules initial interviews, gathers information, and determines eligibility. The role also maintains a caseload, provides timely customer service in accordance with state and local policy, explains benefit programs, offers information and referrals, and builds positive working relationships with clients. Other duties may be assigned.

Requirements

• Any combination of education and experience equivalent to a high school diploma or GED.
• Valid driver's license.
• Willingness to participate in mandatory state training, including Medicaid and SNAP.

Nice To Haves

• At least two years of benefit programs experience (required for eligibility for the $5,000 hiring bonus).
• Associate degree in social sciences or a related field.
• Bilingual Spanish-English ability.

Responsibilities

• Complete required State and in-house training on SNAP, Medicaid, and other government programs.
• Register applications for assistance, execute system searches, and schedule initial interviews.
• Interview applicants, obtain necessary information, and make eligibility determinations.
• Maintain a caseload and provide timely customer service in accordance with state and local policy.
• Explain benefit programs and provide information and referral services to internal and external resources.
• Engage clients in a positive working relationship.
• Perform other duties as assigned.

Benefits

• $5,000 hiring bonus for candidates with at least two years of benefit programs experience.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED