Benefit Programs Supervisor

Virginia Department of Social Services•Chatham, VA

15h•$39,948

About The Position

The Benefit Programs Supervisor is a supervisory-level role in the occupational group. The position supervises Specialists who determine eligibility for government assistance programs and other staff, providing leadership, training, and staff development while monitoring case management services. It differs from the Benefit Programs Manager role, which supervises Supervisors and manages program performance.

Requirements

Bachelor’s degree in a human services field and human services program experience in a lead or supervisory capacity, or an equivalent combination of training and experience providing the required knowledge, skills, and abilities.
Considerable knowledge of current social, economic, and health issues and trends; effective supervision; public assistance programs, policies, and regulations; eligibility-determination literature; casework supervision; and effective interviewing techniques.
Working knowledge of computer systems and standard office software, including the state Department of Social Services human services systems.
Skill operating a personal computer and associated office and agency software.
Ability to work effectively with others and independently supervise and train others to deal effectively with the public.
Ability to plan and manage work effectively and communicate effectively orally and in writing.
Ability to interpret laws, policies, and regulations and make decisions based on them.
Ability to plan and supervise service delivery, training, recordkeeping, and organizational operations.
Ability to develop and maintain good working relationships with internal and external customers and evaluate financial assistance programs.
Applicants may be subject to criminal history, Central Registry, DMV driving record, and pre-employment drug-screen checks; investigations may include fingerprint checks, local agency checks, employment verification and references, education verification, relevant credit checks, and other checks requested by the hiring authority.
Employment offers are contingent on satisfactory results of required checks and screenings.
Application must be submitted electronically through the website; mailed, emailed, faxed, or hand-delivered applications and resumes are not accepted.
Applications must include complete work history, including periods of unemployment if applicable.
Consideration for an interview is based solely on information in the application.

Nice To Haves

Working knowledge of SNAP, TANF, and/or Medical Assistance (Families/Children and Adult/Blind/Disabled).

Responsibilities

Provide administrative and programmatic supervision to staff.
Review case management plans and provide quality assurance for case management services.
Develop written guidelines for delivering case management services and assign caseloads to staff.
Coordinate and monitor staff activities; hold individual and group conferences to review cases and problems.
Review case records, evaluate staff performance, and recommend appropriate action.
Recommend hiring, discipline, transfer, promotion, and termination within applicable statutes, rules, regulations, and policies; develop performance standards and corrective action plans.
Represent staff needs to senior management.
Prepare and implement internal operating policies and procedures.
Interpret regulatory, policy, and program changes for staff; train new employees on agency policy, department procedures, and agency or government regulations.
Determine staffing needs and make recommendations to management.
Maintain records and prepare regular and special reports.
Participate in developing and implementing agency administrative policy.
Make decisions on controversial cases or present them for higher-level action.
Authorize emergency assistance for applicants and recipients.
Serve as a liaison to other agencies and groups.
Monitor program expenditures.
Meet with community groups to discuss programs and resources, and develop and maintain cooperative relationships with public and private entities.
May act for the Director of Social Services when designated.
Work in a community emergency shelter in the event of a disaster or emergency.