Supervisor, WCD Programs

Goodwill Southern California•Indio, CA

About The Position

The Supervisor, WCD Programs oversees a portion of the program team to surpass participant support and case management standards, engage internal and external stakeholders, track budgets, and ensure compliance with organizational and program requirements. The supervisor may provide case management support when needed to balance caseloads and meet program performance goals. This role leads staff development and performance, oversees program operations and participant services, monitors budgets and documentation, and supports quality assurance and safety. It directly supervises WEX Trainees, Assistants, Coaches, and Specialists, providing day-to-day leadership and support. The position requires 25% to 50% travel within Southern California. A valid California driver's license and state-required auto insurance are required, and the driving record must be acceptable to the company's insurance vendor.

Requirements

2–3 years of managerial or supervisory experience.
Experience working with individuals with barriers to employment.
Valid California driver's license and state-required auto insurance.
Driving record acceptable to the company's insurance vendor.
Ability to travel 25% to 50% within Southern California.
Completion of the listed pre-employment checks: drug screen, background check, employment verification, Live Scan, professional reference check, MVR, and LEIE.

Nice To Haves

Associate degree or equivalent from a two-year college or technical school preferred.
Workforce Development experience preferred.

Responsibilities

Oversee participant support, training, and case management for a portion of the program team.
Conduct performance appraisals, facilitate employee development, resolve conflicts, and support the team in exceeding enrollment and placement goals.
Provide participant coaching and case management when needed.
Generate regular reports on individual and team progress toward key objectives.
Manage case-management-related complaints and escalate complex issues to the Manager, WCD Programs.
Coordinate supportive-services requests across programs.
Coordinate with Business Services to ensure participant referrals, employment plans, and job-readiness documentation are complete, accurate, and transitioned on time.
Build relationships with training partners and conduct site visits to ensure compliance with requirements.
Participate in negotiating and executing Memorandums of Understanding and Letters of Partnerships.
Monitor participant-related expenditures, budget utilization, check requests, and supportive-services eligibility.
Monitor accurate participant and employer data entry in internal and external case systems.
Monitor case documentation for grant and organizational compliance and conduct weekly file-review roundtables.
Collaborate with the WCD Operations team to implement continuous-improvement strategies.
Review participant documentation for accuracy, completeness, timeliness, and data integrity.
Review case files, identify compliance issues, and coordinate corrective actions.
Evaluate service quality and participant experience, and coach staff to improve service consistency and effectiveness.
Support preparation and review of performance reports, dashboards, and updates by validating data and ensuring alignment with program and reporting requirements.
Identify potential workplace hazards, reinforce safety policies and safe work practices, and ensure safety concerns are reported and resolved promptly.
Perform other duties and special projects as assigned.
Interview, hire, train, plan, assign, schedule, and timekeep employees; direct work; appraise performance; reward, develop, and discipline employees; and address complaints and problems.
Travel within Southern California as required.