Supervisor, WCD Programs

Goodwill Southern California • Los Angeles, CA

7d • $70,824 - $70,824

About The Position

Goodwill Southern California is hiring a Supervisor, WCD Programs to oversee case management teams that support participants on their path to employment. The role is responsible for program excellence, compliance, and participant success through leadership and collaboration. The supervisor leads and develops workforce-service staff, monitors participant progress and program documentation, manages budgets and supportive-service requests, and builds relationships with training providers, funders, and community partners. Direct case management support may also be provided when needed to balance caseloads.

Requirements

• Two to three years of supervisory experience.
• Experience in workforce development or social services.
• Strong leadership, communication, and analytical skills.

Nice To Haves

• Associate degree or higher preferred.
• Bilingual Spanish/English preferred.
• Nonprofit experience is a plus.

Responsibilities

• Supervise and develop Specialists, Coaches, and Assistants in delivering workforce services.
• Monitor participant progress, data accuracy, and documentation quality.
• Manage program budgets, supportive service requests, and file reviews.
• Build relationships with training providers, funders, and community partners.
• Provide direct case management support when needed to balance caseloads.

Benefits

• Discounts at Goodwill SoCal retail locations.
• Goodwill Perks discounts on dining, retail, theme parks, and movies.
• Employee Assistance Program offering mental and physical wellness, financial and legal resources, and career and education support.
• Medical, dental, and vision insurance for eligible full-time positions.
• Flexible Spending Account (FSA) for eligible full-time positions.
• Life insurance for eligible full-time positions.
• 403(b) retirement plan for eligible full-time positions.
• Paid time off (PTO) for eligible full-time positions.
• Tuition reimbursement for eligible full-time positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree