Supervisor, WCD Programs
About The Position
The Supervisor, WCD Programs oversees a portion of the program team and drives program success by ensuring strong participant support and case management, engaging internal and external stakeholders, tracking budgets, and maintaining compliance with organizational and program requirements. The supervisor may also provide case management support as needed to balance caseloads and meet program performance goals. The role directly supervises WEX Trainees, Assistants, Coaches, and Specialists, providing day-to-day leadership and support. Responsibilities include employee hiring, training, scheduling, performance appraisal, development, and discipline, along with resolving complaints and workplace problems. The position also supports continuous improvement, data quality, safety, and compliance across program operations. The position requires 25% to 50% travel within Southern California. A valid California driver's license and state-required auto insurance are required, and the driving record must be acceptable to the company's insurance vendor.
Requirements
- Two to three years of managerial or supervisory experience.
- Experience working with individuals with barriers to employment.
- Valid California driver's license and state-required auto insurance.
- Driving record acceptable to the company's insurance vendor.
Nice To Haves
- Associate degree or equivalent from a two-year college or technical school.
- Workforce Development experience.
Responsibilities
- Oversee participant support, training, and case management for a portion of the program team, with the goal of exceeding enrollment and placement goals.
- Provide targeted participant coaching and case management when needed.
- Generate regular reports documenting progress toward key objectives.
- Manage case-management-related participant complaints and escalate complex issues to the Manager, WCD Programs.
- Coordinate supportive-services requests across programs.
- Coordinate with Business Services to ensure participant referrals, employment plans, and job-readiness documentation are complete, accurate, and transitioned on time.
- Build relationships with training partners, conduct site visits, and ensure compliance with requirements.
- Participate in negotiating and executing Memorandums of Understanding and Letters of Partnerships.
- Monitor participant-related expenditures, support timely budget utilization, and review and approve check requests and supportive-services eligibility.
- Monitor accurate entry of participant and employer data in internal and external case systems.
- Monitor case documentation for grant and organizational compliance and conduct weekly file review roundtables.
- Collaborate with the WCD Operations team to implement quality-improvement strategies.
- Review participant documentation for accuracy, completeness, and timeliness, and maintain data integrity across program activities.
- Review case files, identify compliance issues, and coordinate corrective actions.
- Evaluate service quality and participant experience, and coach and provide feedback to program staff.
- Support preparation and review of performance reports, dashboards, and updates by validating data and ensuring alignment with program and reporting requirements.
- Identify potential hazards, reinforce safety policies and practices, and ensure safety concerns are reported and resolved promptly.
- Directly supervise WEX Trainees, Assistants, Coaches, and Specialists, including interviewing, hiring, training, planning and assigning work, scheduling and timekeeping, performance appraisal, employee development, rewards and discipline, complaint handling, and problem resolution.
- Perform other duties and special projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
