Program Manager, United for Families
About The Position
The United for Families (UFF) Program Manager manages the implementation and day-to-day operations of United Way's United for Families initiative. Using a trauma-informed, two-generation approach, the Program Manager coordinates activities that promote family financial stability, prevent homelessness and displacement, reduce school mobility, and support families in achieving long-term self-sufficiency. This grant-funded role is responsible for program planning, implementation, evaluation, funded-agency collaboration, grant compliance, performance monitoring, and continuous improvement. The Program Manager oversees functions to accomplish program goals and objectives in accordance with established priorities, serves as a liaison to funded UFF partners, provides agency training, and delivers ongoing technical assistance on implementation, data tracking, and evaluation. The role supervises and supports school-based Family Empowerment Coaches, administers the ASSET matched savings program, and works with partners and leadership to improve program outcomes and support revenue development. The position operates in a hybrid environment, with Wednesdays required in the office, and may involve outdoor work, non-traditional work hours, and off-site work at partner agencies. Travel is less than 20%, primarily to partner agencies as needed. A valid driver's license and reliable transportation, or access to reliable and available transportation, are required.
Requirements
- At least five years of experience in program implementation, evaluation, quality improvement, strategy development, or a related area.
- Prior experience supervising staff or volunteers.
- Master's degree in Social Work or a related field.
- Demonstrated technical ability, analytical thinking, project management, and research skills.
- Experience with qualitative and quantitative analysis, database and data system design, development and management, and data analysis.
- Valid driver's license and reliable transportation, or access to reliable and available transportation.
Responsibilities
- Manage the United for Families program, including delivery of the ASSET matched savings program.
- Supervise and support school-based Family Empowerment Coaches through coaching, performance management, and professional development.
- Lead partner meetings and provide training and technical assistance on the shared case management platform.
- Maintain partner relationships to support program operations, participant engagement, and retention.
- Monitor partner performance and progress toward program benchmarks and outcomes.
- Ensure grant and contract compliance, including reporting, data management, quality improvement, and risk mitigation.
- Oversee data collection, analysis, and program evaluation to assess effectiveness and inform continuous improvement.
- Develop and implement program evaluation plans and present outcomes to partners and community stakeholders.
- Support grant development and reporting through data collection, analysis, and narrative contributions.
- Collaborate across United Way initiatives to integrate and promote programs.
- Partner with leadership to strengthen funder relationships and support revenue development strategies.
- Create timelines and training content and materials for reporting, capacity building, and learning communities.
- Produce reports and analytics for internal and external audiences.
- Administer programs within budget and according to programmatic and funder guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
