Program Manager - United Concordia Dental

Highmark Health•Carolina, PA

1d•$94,200 - $151,000

About The Position

The Program Manager is an enterprise portfolio leader who translates strategy into coordinated action, measurable outcomes, and sustained business value. The role leads a strategically related portfolio of programs, projects, and initiatives that may span business, technology, clinical, regulatory, operational, and external-partner boundaries. Working with executive sponsors, domain leaders, Project Managers, Business Analysts, technology leaders, delivery leads, and subject-matter experts, the Program Manager aligns priorities, maintains portfolio visibility, manages cross-initiative dependencies, facilitates decisions, and advances intended benefits. The position provides leadership in a matrixed delivery environment and helps ensure work is pursued, sequenced, governed, and supported in alignment with enterprise priorities. The Program Manager owns portfolio orchestration and integrated portfolio insight; routine project planning and execution may be led by Project Managers or other delivery leads. The role includes strategic alignment and portfolio leadership; governance and executive decision support; cross-functional orchestration and delivery enablement; benefits realization; stakeholder leadership and communication; coaching and capability development; change leadership; and risk, financial, vendor, and operational oversight. Success involves thinking at the enterprise level while staying grounded in delivery realities, bringing leaders insights and recommendations, creating clarity amid ambiguity, building trust, and maintaining a focus on adoption and realized value. The incumbent must be a U.S. citizen and pass a background check due to Department of Defense contract requirements. The position requires compliance with company policies, the Code of Business Conduct, HIPAA, and information-security requirements. Pay range: $94,200 to $151,000; pay is determined by factors including qualifications, experience, expected contributions, internal equity, market, and business considerations. Geographic differentials may apply.

Requirements

High school diploma or GED.
7–10 years of work experience in project management or delivering business solutions using information technology.
U.S. citizenship and successful completion of a background check, due to Department of Defense contract requirements.
Experience leading multiple interdependent initiatives across organizational or functional boundaries.
Experience working with senior leaders and executive sponsors on prioritization, decisions, risk management, and outcome delivery.
Experience leading through influence in a matrixed environment.
Experience developing executive-level communications, recommendations, roadmaps, and integrated program or portfolio reporting.
Experience identifying and managing cross-project dependencies, resource constraints, and strategic risks.

Nice To Haves

Bachelor’s degree in business, technology, healthcare administration, operations, project management, or a related field, or equivalent relevant experience.
Advanced degree in business, technology management, healthcare administration, or a related discipline.
Seven or more years of progressively responsible experience in program management, portfolio management, strategic execution, transformation, or complex cross-functional delivery.
Experience in healthcare, insurance, regulated operations, technology-enabled transformation, or another complex regulated environment.
Experience with benefits realization, portfolio governance, organizational change, and executive decision facilitation.
Experience coaching or developing Project Managers and delivery leaders.
Experience using portfolio-management and collaboration platforms to support transparent reporting and decision-making.
PMP, PgMP, PfMP, or comparable program, portfolio, change-management, or agile certification.

Responsibilities

Translate enterprise and domain strategies into portfolio roadmaps, priorities, intended outcomes, and measurable success criteria.
Maintain an integrated view of portfolio health, including strategic alignment, scope, schedule, financial performance, capacity, risks, dependencies, decisions, and expected benefits.
Evaluate initiatives based on strategic value, urgency, complexity, risk, sequencing, resource requirements, and organizational readiness; recommend when work should be accelerated, deferred, reshaped, or escalated.
Identify systemic risks, bottlenecks, opportunities, and trade-offs that span individual projects.
Establish and facilitate portfolio and program governance, including decision rights, escalation paths, accountability, and operating rhythms.
Partner with executive sponsors and domain leaders to frame outcomes, validate priorities, resolve trade-offs, and address constraints.
Translate portfolio information into concise executive insights, options, recommendations, and decision requests; document and communicate decisions, risks, commitments, and changes.
Escalate material risks, dependencies, resource conflicts, and strategic misalignment in time for leadership action.
Coordinate work across business, technology, operations, clinical, regulatory, finance, data, vendor, and other delivery partners.
Integrate cross-project and cross-domain dependencies, milestones, capacity requirements, and decisions; clarify delivery ownership with PMO and business leadership.
Guide Project Managers and delivery leads while maintaining their accountability for routine execution; intervene when portfolio conditions require corrective action, support, reprioritization, or escalation.
Define and maintain portfolio and program outcomes, benefits, measures, assumptions, and value targets; monitor progress toward intended business outcomes.
Partner with business leaders to address adoption, operational readiness, and benefits-realization barriers; support post-implementation evaluation and adjustment.
Build relationships with senior leaders, executive sponsors, and cross-functional partners; create communication strategies for executives, governance bodies, delivery teams, and affected stakeholders.
Communicate risks, choices, recommendations, and business implications clearly; influence and negotiate across organizational boundaries and handle sensitive dynamics with diplomacy and sound judgment.
Coach and mentor Project Managers and delivery leads; reinforce PMO standards, tools, governance practices, and communication expectations.
Identify delivery-capability gaps and recommend coaching, staffing, or resource responses; promote knowledge sharing, accountability, continuous improvement, and professional standards.
Lead and enable cross-functional change, anticipate resistance and readiness concerns, coordinate initiative sequencing to reduce disruption and change fatigue, and support sustained adoption.
Assess portfolio and program risks and establish mitigation, contingency, and escalation strategies.
Monitor financial health, investment assumptions, resource demand, and capacity constraints; partner with procurement, finance, legal, compliance, technology, and operational leaders as needed.
Manage vendor performance against applicable contracts, statements of work, commitments, and expected outcomes; take or recommend corrective action when portfolio health, delivery viability, or expected value is at risk.
Perform other duties as assigned or requested.